Outbound Operations Associate
Posted on 3/7/2023
INACTIVE
SimpliSafe

11-50 employees

Home security company
Company Overview
Simplisafe wants to make home security accessible to everyone
Consumer Goods
Hardware

Company Stage

Seed

Total Funding

$587M

Founded

2006

Headquarters

null, United Kingdom

Growth & Insights
Headcount

6 month growth

8%

1 year growth

0%

2 year growth

4%
Locations
Richmond, VA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Requirements
  • Internal candidates must be trained through Tech 3 and SimpliCertified (or tracking to achieve certification)
  • Experience with outbound call campaigns is strongly preferred
  • Ability to understand and diagnose root causes to complex issues and help customers achieve resolution
  • Exceptional communication skills and ability to handle escalated customer issues and address customer attrition risks
  • Ability to work independently and in a team setting
  • Ability to prioritize in a fast-paced environment and excellent time management skills
Responsibilities
  • Proactively contact customers via outbound phone calls, managing multiple campaigns and priorities
  • Troubleshoot, educate, and proactively find opportunities to add and reinforce the value of SimpliSafe products and services
  • Accurately collect data on your calls and provide feedback and insights about experiments and offers
  • Accurately maintain appropriate records, prepare required reports, and update customer accounts