Specialist

This position is on – site in our Royal Caribbean Headquarters Miami 1050

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s Entertainment Team has an exciting career opportunity for a full-time Specialist, Newbuild, Revitalization Operations and Activity Development reporting to our Senior Manager Entertainment Operations.

Position Overview

The Specialist, Newbuild, Revitalization Operations and Activity Development for the Entertainment Department will create, develop, establish and implement customized and innovative experiences for front of house Entertainment with our new builds, revitalizations, and current fleet. This position will assist with ensuring Guest Activities and Entertainment are appropriately represented and will participate in the new building programs and revitalizations. Additional responsibilities include sourcing new vendors, managing Activities owner supply budgets, action logs, schedules, presentations, and timelines. Develop SQM, SOP, Production Manuals and Intranet documentation for training and support for all current and future start-up programming. The primary focus of this position is the new build and revitalization projects; however, when time allows, this position will be asked to support the Entertainment Activities current operation, when needed.

Essential Duties and Responsibilities

• Oversees vendor/contractor berthing and travel to support the operational start-up of all future newbuilds and revitalizations.
• Assist in analyzing par implications, guest throughput and potential revenue to create recommendations for the operation as it pertains to Guest Activities and Entertainment experiences.
• Assist in forecasting the shipboard budget for all future newbuilds and revitalizations to ensure the shipboard teams are able to manage expenses once operational.
• Assist and support in IT operational support with Pre Cruise Planner (PCP), Hybris, Entertainment Management System (EMS), E-Waivers, DataPlay, Electronic Compass creation, Fleet Visitor Requests (FVRs), Extra Crew Cabin Requests (ECCRs) and other systems as needed for the support of newbuilds and revitalizations.
• Research, prepare and present operational efficiencies and cost containment measures for newbuild and revitalization.
• Assist in the development and establishment of Royal Way Standards, SQM, and Standard Operating Procedures (SOPs) and training documentation for all new concepts related to new build Start Up and Operations.
• Owns and coordinates and prepare schedules, white papers, presentations, action plans and supporting documentation for development and newbuild and revitalizations operations.
• Partner with New Build Supply Chain and Hotel Purchasing to source new vendors for equipment and supplies related to new experiences. Have all new supplies set up for operational purchasing for ship to order on a regular basis.
• Own the development and management of Newbuild and Revite presentation decks, ensuring content is accurate, up-to-date, and aligned with department goals for both internal and external meetings.
• Assist in coordinating travel logistics for the Entertainment team in collaboration with international Newbuild and Revite shipyards, ensuring smooth planning and alignment with project timelines.
• Maintain detailed budget tracking for Newbuild and Revite projects, ensuring accurate documentation, regular updates, and alignment with departmental financial goals.

Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications and Education

• College degree in recreation, entertainment, travel and leisure or hospitality or equivalent.
• Minimum 3-5 years related experience within the cruise line, leisure and/or entertainment industry
• Working knowledge of personal computers within a Windows environment. Proficiency in Lotus Notes, MS Excel, MS Word, and PowerPoint, required.
• Ability to work in a fast-paced environment with multiple priorities
• Independent decision-making skills
• Excellent ability to collaborate and work as part of a team
• Excellent interpersonal skills to communicate in a multicultural environment with all levels of employees and management
• Detail oriented
• Problem solving skills
• Analytical skills
• Excellent written and oral communication skills
• Experience in managing and prioritizing expense budgets.
• Knowledge of current entertainment, recreation and leisure trends within the cruising and land-based entertainment and vacation experiences.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Strong communication skills, responsive public relations, and public speaking skills.
• Travel required

Financial/Quantitive Responsibilities

Lead the Owners Supply allocation for all newbuilds and revites of appr. $6.2 M in start-up expenses for Guest Activities and Entertainment. Assist in forecasting the shipboard operational budgets.

Assist in producing revenue driving experiences.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office location, and /or moving inside/outside the office. Responsibilities include traveling between numerous offices.  A high noise level is possible if visiting shipboard or offsite locations.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

#LI-CG1