Full-Time

Customer Success Manager-Mid Market

Confirmed live in the last 24 hours

Connecteam

Connecteam

201-500 employees

Employee management app for deskless workers

Consumer Software
Enterprise Software

Compensation Overview

$90k - $100kAnnually

Junior, Mid

Florida, USA

Accepting applications from Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • Minimum 2 years of experience in customer success / Account Management.
  • Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment.
  • Experience in Strong understanding of how Enterprise businesses operate
  • Improve complex issues through analysis and resolution
  • Strong quantitative data analysis skills with proven business insight and judgment
  • Experience in building relationships with senior business & platform stakeholders.
  • Experience helping customers deploy and see the value of the products they have purchased.
  • Excellent communication and interpersonal skills.
  • Ability to think strategically and execute plans effectively while building long-term relationships with customers,
  • Advantage- Experience working in a global team, for an international company.
  • Excellent written and verbal communication skills.
Responsibilities
  • Develop and execute customer success plans based on their main desired business outcomes.
  • Ensure that customers obtain the maximum value from their Connecteam investment and use their licenses.
  • Track customer progress and identify areas for improvement and growth by leveraging existing success Plays.
  • Consult with customers to help them solve problems and achieve their goals.
  • Analyze data to track customer progress and identify areas for improvement.
  • Stay up-to-date on industry trends and best practices.
  • Work collaboratively with other departments and teams to ensure customer success.
  • Work with customers to create new use cases/success stories.
  • Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem.

Connecteam provides an all-in-one mobile app designed for managing employees who work remotely or are not tied to a desk. This app includes tools for employee scheduling, time tracking with GPS, task management, communication, and training. It is user-friendly and customizable, making it suitable for various industries such as manufacturing, construction, retail, and healthcare. Unlike many competitors, Connecteam focuses specifically on mobile and deskless workers, offering a solution that is both affordable and accessible for businesses of all sizes. The company's goal is to enhance productivity, improve communication, and ensure compliance with labor laws, while also streamlining payroll processes through accurate time tracking. With over 8,000 companies using its services, Connecteam aims to simplify employee management for a diverse range of businesses.

Company Stage

Series C

Total Funding

$161M

Headquarters

New York City, New York

Founded

2013

Growth & Insights
Headcount

6 month growth

3%

1 year growth

0%

2 year growth

11%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $120M Series C funding round and $800M+ valuation indicate strong investor confidence and potential for significant growth.
  • Connecteam's deployment by large organizations like Caremark showcases its scalability and effectiveness in managing extensive remote workforces.
  • The app's ability to improve communication and compliance can lead to higher employee satisfaction and reduced operational inefficiencies.

What critics are saying

  • The decision to offer a free tier for small businesses could lead to substantial revenue loss, impacting financial stability.
  • The competitive landscape for employee management software is intense, with numerous established players potentially overshadowing Connecteam.

What makes Connecteam unique

  • Connecteam's focus on mobile and deskless workers sets it apart from traditional employee management software that primarily targets office-based employees.
  • The app's comprehensive suite of tools, including GPS-based time tracking and customizable training modules, offers a unique value proposition for industries with remote and field workers.
  • Offering a free tier for small businesses up to 10 employees demonstrates Connecteam's commitment to supporting small enterprises, a move not commonly seen among competitors.

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