Brokerage Representative III

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

• Assess duties, taxes, and brokerage fees of imported commodities.

• Ensures assessment of duties and taxes adhere to local Customs and Revenue Agency regulations.

• Contact customers on brokerage related matters.

• Entry the data from the open customer’s files, validate information, credit, and invoicing.

• Collect supplementary information or documentation from customers, drivers, custom and other offices, etc., when required.

• Identify customer profiles discrepancies.

• Answer standard questions and requests from customers, drivers, customs, and other offices.

• Work as team member with other partners: clients, employees, carriers, inbound agents.

• Identify business opportunities.

• Rapid and efficient support; dossiers in order, productivity in number of files prepared.

• Process on time and error free the information.

• Follow operational guidelines; cross-selling.

• Cooperate and assist with internal team members.

• Bachelor’s degree or International equivalent - Preferred

• Excellent verbal and written communication skills:French 90% / English 10%

• Level of French needed: proficiency 

• 2 to 4 years of experience in customs operations - Required 

• Customs Specialist (CCS) certification - Preferred

• Brokerage certification - Preferred

• Previous experience in a call center environment – Preferred

• In-depth knowledge of customs operations, laws and regulations, and other government departments

• In-depth knowledge of HS system, CUSMA (Canada, US, Mexico Agreement), and permit process

• Intermediate computer skills: Microsoft Office

• Strong analytical thinking, problem-solving, basic research, attention to detail, and time management skills

• 2 weeks of paid vacation after one year of service.

• Vision, health, and dental benefits after one year of service.

• Overtime.

• Weekly Pay/ Direct Deposit- Every Friday.

• Immediate access to UPS ‘Employee Discounts’ upon hiring.

• Paid training.

• Pension Plan.

• Free Onsite Parking.

• Opportunity for advancement within a Fortune 50 Company.

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.