Head of Studio Operations

Studio Operations

• Oversee and execute all aspects of daily studio operations: front desk, instructors, retail, and facilities – ensuring every detail runs seamlessly. Lead with discipline and empathy, setting the tone for the team while embodying a “no job is beneath you” mentality.
• Partner closely with Finance and Operations to take full ownership of studio performance. Track key metrics, analyze results, and make clear, data-driven decisions that strengthen efficiency and drive sustainable growth.
• Treat the studio as your own: maintain the highest standards of cleanliness, safety, and hospitality, while fostering a welcoming environment that reflects the Open ethos. Anticipate guest needs, respond to challenges proactively, and ensure every experience feels intentional.
• Design and set the bar for world-class hospitality, supporting the VP of Strategy in shaping and continually refining the studio experience. Balance operational excellence with a guest-first mindset to ensure every detail feels intentional.
• Play a central role in growth and expansion: contribute to the build and launch of our second studio, while training and preparing teams for future Los Angeles openings in close partnership with the CEO.

Team Leadership

• Build and lead a high-performing team that embodies our mission, vision, and values. Hire thoughtfully, manage with clarity, and foster a culture of accountability, growth, and care.
• Provide ongoing coaching, direct feedback, and structured performance reviews in partnership with People Operations. Keep the team motivated and aligned by ensuring expectations are clear and development is continuous.
• Design and implement training programs that elevate hospitality and operational excellence. Lead by example, setting the standard as both a practitioner and thought leader in service and experience.
• Actively recruit and build long-term relationships to maintain a strong pipeline of future talent, ensuring the studio is always staffed with individuals who elevate the Open experience.

Community, Marketing & Member Experience

• Partner closely with Marketing to bring initiatives to life that drive acquisition, retention, and engagement. Step in directly when needed to support programming, events, and campaigns, ensuring execution aligns with brand standards and community needs.
• Act as a community leader by engaging authentically with members, strengthening our local presence, and cultivating long-term partnerships with vendors and brand collaborators. Represent the studio with warmth and professionalism in every interaction.
• Leverage guest feedback, member insights, and data to refine programming, elevate service, and enhance the overall experience. Approach each challenge with curiosity, creativity, and a commitment to continuous improvement.
• Design and host unique community experiences — from in-studio events to neighborhood activations — that deepen member relationships, expand reach, and position the studio as a cultural hub in Los Angeles.

What You’ll Bring

• 3–5 years of management experience in boutique fitness, hospitality, or other fast-paced/startup environments ideally leading teams of 20+ while driving both operational efficiency and member satisfaction.
• Proven track record of profit and loss management and revenue growth, with examples such as increasing membership sales, optimizing retail performance, or improving retention through exceptional guest experience.
• Strong leadership skills with the ability to inspire and coach a diverse team, provide clear feedback, and hold staff accountable to high standards while fostering a culture of collaboration and care.
• Excellent organizational and problem-solving abilities, with demonstrated success in building schedules, streamlining processes, and resolving operational challenges quickly and effectively.
• Outstanding communication skills, both written and verbal, with the ability to confidently interact with guests, staff, executives, and external partners.
• Flexibility to work non-traditional hours: mornings, evenings, weekends, and holidays with the stamina and adaptability required in a high-touch, guest-facing environment.
• Proven ability to multitask and adapt in a fast-paced, people-focused setting, balancing administrative responsibilities with on-the-floor leadership.
• Professional presence and positive, can-do mindset, modeling warmth, resilience, and accountability that motivates both team and guests.