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Payment Operations Analyst
Posted on 12/17/2022
United States
Experience Level
Desired Skills
  • Experience working with a billing/payment system that requires near-perfect execution
  • Experience communicating with, and maintaining, valuable external partner relationships
  • A self-starter mentality with proven time management skills and the ability to work independently, while managing multiple work streams in a fast-paced, evolving work environment
  • Analytical, detailed, and process-oriented tendencies with the ability to spot opportunities for process improvements to streamline and systematize workflows
  • Comfort collaborating with others - both internally and externally - to complete payment facilitations
  • A growth mindset with the willingness to learn quickly and develop new skills/abilities as the company grows
  • Experience with Salesforce or other customer support software is strongly preferred
  • Experience with Business Intelligence tools (ex: Looker) is strongly preferred
  • Ensure timely and accurate partner invoice processing and payment, including identification and resolution of any discrepancies while meeting internal and external service level agreement (SLA) timelines
  • Support reconciliation of partner and student accounts
  • Field billing questions from internal and external partners; collaborating with cross-functional team members to help answer questions
  • Communicate with external partners regarding invoicing issues and discrepancies and follow through to resolution; maintain external partner relationships through timely and accurate correspondence and support
  • Perform quality assurance checks on data/invoices to ensure member/learner data and billing accuracy; investigate issues and document resolutions as needed to maintain compliance standards
  • Ensure all operating processes are well-documented and kept up-to-date
  • Identify process and product improvements and work with cross-functional teams to implement them
Guild Education

501-1,000 employees

Education and upskilling platform
Company Overview
Guild is on a mission to unlock opportunity for America's workforce through education.
  • Be an owner - Every employee is granted equity in Guild with a 4-year vesting schedule as well as a 401(k).
  • Prioritize your time - We offer generous parental leave, PTO, and onsite daycare for Denver-based employees
  • Have a learner's mindset - Guild offers student loan reimbursement, 100% tuition assistance for your first bachelor’s degree, and $10K/year toward additional education.
  • Take care of yourself - Comprehensive medical, dental, and vision plans because we care about the health and well-being of all Guild employees.
Company Core Values
  • Nurture a Learner’s Mindset - We are fueled by curiosity, consciously seeking to make ourselves, each other, and the work continuously better.
  • Create Belonging - We believe that belonging is essential to business. We are cultivating a community rooted in diversity and respect with heart and commitment, that’s in service of both our culture and all of our stakeholders.
  • Build Shared Success - At Guild, success is not a zero sum game. We strive for the win-wins in both our work and in our impact, knowing we deliver the best outcome when we collaborate together and assume positive intent from all.
  • Be an Owner - We each own a piece of Guild – as owners, we take responsibility today and always for our voices, actions and long term impact.