For other positions, some roles may be based outside of our Denver office (as stated in the Job Title). Roles based outside of our Denver office can sit in any of the following 28 states: AZ, CA, CO, CT, DC, FL, GA, ID, IL, KS, MA, MD, MI, MN, NC, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
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At Guild, we uphold our Core Values in everything we do. Our team emphasizes our Core Values in the following ways:
- Nurture A Learner’s Mindset -using a combination of feedback and reflection to gain productive insight into personal strengths and development areas
- Build Shared Success - building partnerships and working collaboratively with others to meet shared objectives
- Be an Owner - holding self and others accountable to meet commitments
- Create Belonging - recognizing the value that different perspectives and cultures bring to our company
Guild is hiring aPayment Operations Analystthat will work on a first-of-its-kind education payment system, ensuring that our students receive their employers’ education benefits in a timely manner. You will be responsible for the accurate facilitation of education payments, be a trusted first point of contact for specific education payment questions, and help raise opportunities to improve our rapidly growing system. This role will have a meaningful impact on the business, Guild members, and our employer and academic partners given the critical nature of our education payment flows.
As a Payment Operations Analyst, you will:
- Ensure timely and accurate partner invoice processing and payment, including identification and resolution of any discrepancies while meeting internal and external service level agreement (SLA) timelines
- Support reconciliation of partner and student accounts
- Field billing questions from internal and external partners; collaborating with cross-functional team members to help answer questions
- Communicate with external partners regarding invoicing issues and discrepancies and follow through to resolution; maintain external partner relationships through timely and accurate correspondence and support
- Perform quality assurance checks on data/invoices to ensure member/learner data and billing accuracy; investigate issues and document resolutions as needed to maintain compliance standards
- Ensure all operating processes are well-documented and kept up-to-date
- Identify process and product improvements and work with cross-functional teams to implement them
You are a strong fit for this role if you have:
Required Competencies
- Experience working with a billing/payment system that requires near-perfect execution
- Experience communicating with, and maintaining, valuable external partner relationships
- A self-starter mentality with proven time management skills and the ability to work independently, while managing multiple work streams in a fast-paced, evolving work environment
- Analytical, detailed, and process-oriented tendencies with the ability to spot opportunities for process improvements to streamline and systematize workflows
- Comfort collaborating with others - both internally and externally - to complete payment facilitations
- A growth mindset with the willingness to learn quickly and develop new skills/abilities as the company grows
Preferred Competencies
- Experience with Salesforce or other customer support software is strongly preferred
- Experience with Business Intelligence tools (ex: Looker) is strongly preferred
We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $70,000 - $85,000, as well as company stock options. We are committed to providing opportunities that align with our larger company strategy of Career Mobility. We believe that skills are transferable and value candidates that have a passion for our mission and a learner’s mindset. If you don’t have 100% of the qualifications but can see yourself doing a great job, we invite you to apply.
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At Guild, we unlock the talent and economic potential of America’s workforce for employees and their companies. We partner with the nation’s largest employers—including Walmart, Chipotle, Discover, Hilton, Macy’s, Target, and The Walt Disney Company—to create cultures of opportunity that help them attract and retain top talent, while building the workforce of the future from within. By using our proprietary Career Opportunity Platform to develop education and learning programs that work in the real-world, thousands of employees at those companies have gained the skills, knowledge, and guidance they need to build a brighter future for themselves and their families—all without paying for tuition or career services on their own.
Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list, CNBC Disruptor50 list three years in a row, Inc. Best Led Companies list, Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others.
Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:
- Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
- Access to a 401k to help save for the future
- Open vacation policy for employees to rest and recharge
- 8 days of fully-paid sick leave, to take the time to heal and or recover
- Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
- Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
- Education benefits and tuition assistance to help your future development and growth
Guild requires COVID-19 vaccines for all employees and guests attending Guild events or entering Guild offices. As of February 1, 2022, we will be expanding our in-person vaccination requirement to include booster shots. We will be using both Clear’s Digital Vaccine Card and state-sponsored vaccine passports to verify proof of vaccine. Accommodations or exceptions fcan be requested for medical or religious reasons.
PRIVACY NOTICE
I understand that I am applying for employment with Guild Education and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may also use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment. Guild will treat my information in accordance with Guild’s Privacy Policy.
I have reviewed and agree to Guild’s Privacy Policy as well as the privacy policies of the third-party service providers used by Guild associated with the application process.
