About GitHub

As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from 90 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.

Locations

In this role you can work from Remote, United States

Overview

Applies advanced understanding of multiple project management methodologies across a large range of strategic and complex projects and programs within or on behalf of their function. Consistently identifies and defines business and process improvement plans for the initiative/program that are aligned to the cadence of the business and its strategy and goals. Ensures stakeholder alignment and comfort in high pressure, complex scenarios to lead the business in defining activities, strategies, solutions, processes, procedures, and mitigation actions/decisions. Uses business knowledge to assist with analyzing the work of other internal teams to identify potential future business opportunities.

Responsibilities

Project/Program Management

● Applies advanced understanding of multiple project management methodologies across a large range of strategic and complex projects and programs within or on behalf of their function. Utilizes program management skills and experience to navigate uncertain and ambiguous scenarios, and create and maintain momentum in a highly matrixed, highly complex and fast paced working environment. Collaborates with and at times leads internal stakeholders to define milestones, tasks and activities needed to achieve program goals, ensure appropriate impact, and/or produce desired outputs. Independently manages change, negotiates deadlines and deliverables with stakeholders, prioritizes work, manages conflict. Considers cross-functional inputs, identifies collaborative opportunities and key stakeholders within/across projects, and balances competing business objectives. Identifies potential risks, tracks the risks to determine potential impact, and works with stakeholders to drive consensus around mitigation plans; elevates issues to senior team members as needed. Drives discussions to reach consensus and capture key decisions made, challenging decisions as needed to seek the best solution for customers and the business. Influences customer experience with demonstrable business impact. Defines key performance indicators (KPIs) and collaborates with business operations teams to implement KPIs and post-project tracking. Serves as a point of contact to answer questions, provide feedback, and review work. Uses a portfolio-wide perspective to ensure that the team delivers high-quality deliverables that meet customer and business priorities and timelines. Collaborates with internal teams (e.g., Revenue, Product, Operations, Education, Marketing, Legal, Corporate External and Legal Affairs, Human Resources, Design) to inform all relevant partners about the customer experience and wider business processes.

Driving Business Impact and Continuous Improvement

● Consistently identifies and defines business and process improvement plans for the initiative/program that are aligned to the cadence of the business and its strategy and goals. Communicates status updates and ensures alignment with wider programs and strategic direction. Sets outcome goals and charter, alongside accurate expectations for content and activity delivery, and helps lead teams and colleagues across the business in timely delivery. Drives large scale improvements through complexity to enhance efficiency and/or customer experience. Finds opportunities for company-wide improvement programs to enhance internal and external experiences and internal business operating processes. Finds opportunities to take learnings from previous projects and seeks to apply to wider applications across the business for greater impact.

Stakeholder Engagement (Internal or External)

● Ensures stakeholder alignment and comfort in high pressure, complex scenarios to lead the business in defining activities, strategies, solutions, processes, procedures, and mitigation actions/decisions. Takes a strategic approach and assists to develop an overall plan for ongoing relations and interactions with stakeholders. Analyzes business and program needs and adapts to how current and new requirements may change. Drives the rhythm of business (ROB) in regards to individual program goals to ensure program/business goals. Collaborates and consults with internal stakeholders as necessary to maintain momentum and support program execution. Manages critical or time-sensitive issues/changes to their program.

Thought Leadership

● Uses business knowledge to assist with analyzing the work of other internal teams to identify potential future business opportunities. Identifies organizational, cultural, industry, and competitive trends, and their impact on customer experiences based on feedback. Shares knowledge, best practices, and thought leadership insights across teams and projects. Participates in innovation efforts with other teams.

Qualifications

Required/Minimum Qualifications

● 7+ years experience in program management, product management, project management, customer success, or a related field

o OR Bachelor’s Degree in a related field AND 5+ years experience in program management, product management, project management, customer success, or a related field

o OR equivalent experience.

Additional or Preferred Qualifications

● 9+ years experience in program management, product management, project management, customer success, or a related field

o OR Bachelor’s Degree in a related field AND 7+ years experience in program management, product management, project management, customer success, or a related field

o OR equivalent experience.

● 1+ year(s) experience working in a complex, matrixed organization.
● 3+ years experience working at a technology organization.

Compensation Range

The base salary range for this job is USD $96,400.00 - USD $255,700.00 /Yr.

These pay ranges are intended to cover roles based across the United States. An individual’s base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

GitHub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 100 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there’s any way we can make the interview process better for you; we’re happy to accommodate!