Relay, a Raleigh-based tech startup, is poised to revolutionize communication by empowering frontline workers. Our mission is both meaningful and ambitious. We recognize that frontline workers are the backbone of our economy, and we are committed to creating a device and cloud platform that enhances their efficiency, safety, and overall experience. Our innovative cloud solution leverages real-time communication, location data, and powerful insights, setting the new standard for frontline work. At Relay, we’ve pioneered an entirely new product category, comprising a robust, internet-enabled smart device and accompanying software suite. This breakthrough technology is already disrupting the B2B handheld radio industry and elevating the capabilities of frontline workers in various sectors. With proven product-market fit and a user-centric design that addresses genuine customer pain points, we are expanding our enterprise sales team to support and drive our remarkable growth.

We’re hiring for a newly created position, Senior Manager, Supply Chain & Field Services

Primary Responsibilities

• Lead the functional execution of Relay’s supply chain including procurement, international trade compliance, international & domestic freight including imports and exports, demand planning, inventory planning, inventory management, order management, forward logistics, reverse logistics, and refurbishment programs.
• Manage procurement functions of Relay product and collateral with contract manufacturer & key suppliers
• Manage international trade compliance through internal and external resources ensuring accurate classifications of Relay product and accurate filings for all imports and exports
• Manage the demand & inventory plan for Relay product, including product launches, life cycle management, QA/EOL transitions, while optimizing against Relay’s capital and growth strategy
• Manage sourcing and vendor performance of 3PL/strategic distribution and warehousing partnerships ensuring accurate and timely delivery of B2B customer orders, accurate inventory levels, and accurate invoicing of services within forward logistics function
• Manage sourcing and vendor performance of transportation partnerships ensuring market competitive rates for various shipments (parcel, LTL, FTL) ensuring timely delivery of goods
• Manage in-house or sourcing and vendor performance of reverse logistics function responsible for accurate and timely triage, triage reporting for core internal stakeholders (hardware, software, and operations teams) cost recovery from contract manufacturers or key suppliers based on triage results, and when applicable, refurbishment of the product. 
• Lead the functional execution of field services including service offerings for Relay customers, pricing of offerings to achieve target margins, system tracking and auditability, resourcing of labor (vendor sourcing or in house), and performance management, ensuring high quality work, adherence to process, and accurate results following the completions of work per service for Relay customers.
• Lead and manage team members responsible in supporting the daily operations & functional improvements of our supply chain and field services including but not limited to:conducting regular performance reviews ensuring business objectives and KPIs are met, providing coaching to ensure high performance of team members, and mentorship to support the growth and development of team members
• Ensure that the team meets or exceeds their individual and team targets in alignment with business objectives and KPIs

Required Qualifications

• Bachelor’s degree 
• 10 years of relevant supply chain experience and operations management of technology hardware product
• Direct experience in supplier management, partner relations, and direct sourcing
• Strong analytical skills utilized as an approach towards decision making
• Broad understanding of end-to-end supply chain functions including financial impact and budgets
• Self-driven to excel in a fast-paced, rapidly evolving environment
• A passion for people and functional leadership with the ability to effectively influence cross functionally
• Capable of multitasking and prioritizing with excellent time management skills
• Detail oriented with excellent follow through

About us: company, culture & perks:

First and foremost our culture hinges on growth, impact, and connection where Relayers can do the best work in their lives. It’s truly amazing what happy, engaged team members can achieve. Our ever-evolving list of benefits means you’ll be able to achieve work/life balance, stay healthy, perform impactful work, grow in your role, look after yourself/your family, and invest in your future.

At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Birth Cost Assistance + Paid Parental Leave
• Free Gym Access
• Phone, Fitness Tracker or Home Gym Equipment - annual credit towards a fitness tracker or other workout equipment
• Free Snacks and Fun Times
• Latest PCs/Macbooks, standing desks, and all the accessories and software you need to succeed in your role