Full-Time
Phlebotomy Supervisor
Posted on 2/21/2026
Beth Israel Lahey Health
10,001+ employees
Integrated health system delivering care, education
Compensation Overview
$75k - $100k/yr
Burlington, MA, USA
In Person
 Medical, Clinical & Veterinary (1) |
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- Education: High School diploma or equivalent required.
- Licensure, Certification, Registration: Phlebotomy Certificate preferred.
- Skills, Knowledge & Abilities: Decision making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues that affect a department or a functional area.
- Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative and Lean diagnostic techniques to resolve issues.
- Independence of Action: Ability to set goals and priorities for functional areas. May make recommendation for department policies, practices and programs. Manager or Director provides broad guidance and overall direction.
- Written Communication: Ability to verbally communicate complex information in English effectively to all levels of staff.
- Oral Communication: Ability to verbally communicate complex concepts in English and address sensitive situation, resolve conflicts, negotiate, motivate and persuade others.
- Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflow. Results may impact the operations of one or more departments.
- Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the Phlebotomy Team. Resolve services issues in a timely and respectful manner.
- Computer skills: Experience with computer skills required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel and Power Point.
- Experience: 3-5 years of phlebotomy-related work experience, including 2-3 years of team lead/supervisory experience work required.
- Ensures adequate staffing and efficient, effective workflow for outpatient, off-site and inpatient phlebotomy services to meet clinical and provider demands.
- Drives quality improvement initiatives, continuously look for means to improve department performance, serviceand employee morale.
- Trains and ensures competency for new colleagues and students in the area of expertise.
- Provide coverage for Phlebotomy Manager.
- Schedules, provides input for payroll and employee performance evaluations.
- Communicatesdepartment concerns to Phlebotomy Manager and makes suggestions for resolution.
- Assists the Phlebotomy Manager in achieving departmental budget goals.
- Maintais compliance with accrediting and regulatory agencies including qualitiy improvement training , safety compliance and competency in the are of expertise.
- Participates in special and major projects as space planning, lean and quality improvements.
- Is responsible for the following employment actions: hiring, corrective action, performance reviews and termination in the absence of Phlebotomy Manager.
- Incorporates LaheyHospital and Medical Center Mission Statement and Goals into daily activities.
- Complies with LHMC Policies.
- Complies with behavioral expectations of the department and LaheyHealth.
- Maintains courteous and effective interactions with colleagues and patients.
- Demonstrates an understanding of the job description, performance expectations, and competency assessment.
- Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
- Participates in departmental and/or interdepartmental quality improvement activities.
- Participates in and successfully completes Mandatory Education.
- Performs all other duties as needed or directed to meet the needs of the department.
Beth Israel Lahey Health is an integrated health system that coordinates care across hospitals, clinics, and other care settings to keep patients connected wherever they are. Its services come from doctors, nurses, technicians, social workers, and educators who work together, guided by medical research and education. The system operates by linking hospitals, primary and specialty care, and support services so patients receive seamless care with access to resources like research-informed treatment and training for staff. Unlike standalone hospitals or fragmented care providers, it combines multiple facilities and care teams into a single network to improve consistency and efficiency. The overarching goal is to improve patient outcomes and experience by delivering high-quality, coordinated care through research-backed practices and continuous education for its workforce.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Cambridge, Massachusetts
Founded
2017
Simplify's Take
What believers are saying
- 74% of physicians reduce after-hours work, cutting burnout and turnover costs.
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- Heidi's scale supports 2 million weekly consults in 110 languages globally.
What critics are saying
- Heidi rollout displaces internal transcription staff, forcing layoffs in 3-6 months.
- Competitors like Mass General Brigham adopt Heidi, eroding BILH retention in 12 months.
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What makes Beth Israel Lahey Health unique
- BILH rolls out Heidi's ambient AI scribing to 6,000 providers across 14 hospitals.
- Heidi achieves 89% satisfaction in note quality and 88% accuracy on complex terms.
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Benefits
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