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Customer Experience Representative
Remote, European Time Zones
Posted on 7/6/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Leadership
Sales
Zendesk
Requirements
  • Thrives in a fast-paced environment
  • Curious, loves asking questions, and thinks outside of the box
  • Dedicated to building both a product and an experience that users love
  • Wants to revolutionize how science is communicated around the world
  • Located in a European/UK time zone (GMT+0 to GMT+2)
  • Strong and reliable internet connection
  • Strong written and verbal English communication skills. Second language skills, particularly German, are an asset
  • 1+ years of experience in customer service (ideally in a SaaS or technology company)
  • Bachelor's degree in the life sciences
  • Experience using Zendesk, Intercom, or other customer support platform
  • Self-starter with ability to thrive in a fast-paced environment
  • Strong attention to detail
  • We are mission-driven, and work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery: BioRender figures have appeared in more than 16,000 publications!
  • It's a product that users love! We have a world-class NPS and a community of loyal fans. Check out our Testimonials page to see what our customers are saying about us: https://biorender.com/testimonials/
  • We are profitable, funded solely by user growth, and growing more than 200% YoY with users in 200+ countries
  • We're proud that half of our team members are women (including those in leadership positions), and 65% of our team are BIPOC! BioRender is an equal opportunity employer, and an inclusive hiring process and work environment is a part of our DNA
  • We're remote-first and have team members across Canada and the United States. A physical office in Toronto is available, but you have the flexibility to work from anywhere
  • We're backed by top investors, accelerators, and some of the most successful life science entrepreneurs and philanthropists in the world including Y Combinator, Malala Fund founders, and Fifty Years VC
  • We are committed to building a warm, inclusive, and diverse environment. Check out how we make sure our employees come first
Responsibilities
  • Monitor and manage customer chat requests, providing real-time customer support and resolving any technical issues
  • Liaise with the sales and product team to provide users the best possible experience
  • Relay feedback from users to the product team, ensuring we address any technical glitches or bugs
  • Understand user satisfaction and track NPS scores
  • Monitor our company phone line and support email, responding to queries when they happen
Biorender

51-200 employees

Scientific communication & visualization service
Company Overview
Biorender's mission is to empower the world to learn and communicate science faster through visuals.