Implementation Lead
CIC Captains of Innovation, Cambridge, MA
Confirmed live in the last 24 hours
Cambridge, MA, USA
Experience Level
Desired Skills
Sales & Account Management
  • Implementing and executing engagements for Captains clients and ensuring the clients are provided the highest level experience within their Captains engagement. This includes assisting during the early stages of a client's engagement, planning and executing a wide range of discrete projects within the engagement in partnership with Captains senior staff, as well as assistance with day-to-day coordination. In-person “show running” of all engagement activities assigned to an Implementation Lead, both locally and globally, is a key element to this position
  • Effectively liaise between clients and Captains senior management team about client needs, progress, and expectations for their engagements as required -- transparently communicating all work with each client, including milestones, concerns, and successes, while maintaining strong independent work ownership
  • Work with external implementation partners to exceed Captains clients' intended outcomes and results, including those from within the client's workgroup and external implementation partners brought into the engagement by Captains. External implementation partners play a vital role in the health and success of the Captains program. Identifying, building, maintaining, and supporting these partnerships is a key role of this position
  • Coordinate all engagement stakeholders, including external partners, vendors, facilitators, thought leaders, and more, to create a robust experience throughout each project
  • Work in partnership with CIC's Sales and Relationship Management team and Events team to deliver engagement projects that work in concert with the CIC ecosystem, as appropriate based on each engagement's requirements
  • A Bachelor's degree or equivalent experience
  • At least 4-5 years of relevant professional experience
  • A natural interest for helping/supporting others
  • Ability to travel ≤10% of the time, as needed, at various times of the year
  • A competitive salary commensurate with experience
  • 100% company paid premium healthcare and dental benefits
  • 100% company paid long and short-term disability, and life insurance
  • 401k (must be 21+)
  • Three weeks of vacation (more with seniority) plus thirteen holidays from the start
  • A natural passion for startups, innovation, and entrepreneurship and a great connector/networker
  • An independent worker and self-starter with a strong work ethic who is comfortable multitasking large responsibilities while always getting the details right and not letting anything fall through the cracks
  • Team player who is personable, happy to help others, and naturally drawn to a very busy, continually-evolving environment. Ability to work well as part of a small (but mighty!) team
  • Strong relationship management, with the ability to translate business goals into program delivery and services. Skilled listener who ensures clients are heard
  • Experience and ease working with companies of various sizes, cultures, and native languages, and ability to shift approach based on the needs and workstyle of the client
  • Effective speaker, writer, and presenter
  • Commitment to view their work as mission-based and an opportunity to make a powerful contribution to a larger effort
  • Trustworthy and continually willing to both learn and teach; a love for problem-solving and comfort working with ambiguity
  • Strong relationship with technology; mac and CRM proficiency required