Director of Platform Operations
Posted on 11/17/2022
INACTIVE
Scratch Financial

11-50 employees

Loan servicing platform
Company Overview
Scratch's mission is to build a repayment platform to change the way consumers experience debt. Scratch's platform empowers borrowers to have greater control, visibility and flexibility over their financial health, removing the traditional loan servicer from the equation altogether and bringing borrowers closer to their lenders.
Financial Services

Company Stage

Series A

Total Funding

$34.3M

Founded

2015

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-20%

2 year growth

-22%
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • You have 7+ years of operations and people management experience
  • You have experience working in fast-paced environments
  • You approach management with a desire to help your reports to grow and learn
  • You have experience in the lending space, though this isn't required
Responsibilities
  • Lead and motivate an awesome team of junior and senior operations leaders, ensuring quality delivery of their projects and coaching them to grow professionally
  • Manage operations, identity opportunities to improve processes, and lead team to action
  • Prioritize initiatives based on business impact; staffing them based on team member expertise and areas for development
  • Serving as an escalation point for team members by helping problem-solve and translating ambiguity
  • Building strong relationships with leadership across departments to keep a pulse on strategic priorities
  • Track team performance and provide regular feedback and evaluation