Full-Time
Job Not Found
LGFCU
201-500 employees
Member-owned financial cooperative serving government workers
No salary listed
Raleigh, NC, USA
In Person
Occasional travel required.
 Finance & Banking (1) |
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- Minimum 4-6 years experience in consumer loan product collections, financial services or related field.
- Must have an understanding of accounting principles and business financial statements and tax returns.
- Must be knowledgeable in the process of analyzing personal tax returns, personal financial statements, and credit bureau reports.
- Experience with credit procedures, policies, regulations and laws, in addition to knowledge of bankruptcy and consumer law.
- Strong interpersonal skills with ability to work in a team environment.
- Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
- Ability to lift a minimum of 25 pounds (file boxes, computer).
- Travel required on occasion.
- Provide early and late-stage delinquency management by monitoring loan accounts and identify members who are at risk of becoming delinquent.
- Proactively contact members via phone, email, or other communication methods to discuss their accounts and identify reasons for delinquency.
- Work with members to develop repayment plans, loan modifications, or other solutions to bring accounts current.
- Ensure a consultative member approach to restructuring loans as necessary, providing direction on improving the financial outlook of the member in the future.
- Accurately document all member interactions, payment agreements, and actions plans in the core collection system.
- Provide members with information on financial education resources and tools to help them manage their finances and avoid future delinquencies.
- Collaborate as necessary with other internal business units and resources to ensure a coordinated approach to loss prevention.
- Assist the AVP of Risk Assessment and Loss Mitigation with reviewing reports on delinquency trends, member interactions, and recovery efforts.
- Ensure all activities are in compliance with federal and state regulations, as well as Credit Union policies, guidelines, and procedures.
- Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.
- Bachelor’s degree in finance, Accounting, Economics, Business or related field required.
- Prefer a minimum of 2-4 years of Credit Union consumer credit experience.
- Knowledge of loan structuring and work-out solutions in desirable.
LGFCU is a not-for-profit financial cooperative serving local government employees, elected officials, and their families in North Carolina. Members own the credit union and receive better rates and lower fees compared with for-profit lenders. It offers checking, savings, loans, credit cards, and insurance, with digital banking enhanced by the Civic Credit Union merger. Its goal is to provide accessible, affordable financial services to North Carolina public servants and strengthen the community through member ownership.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Raleigh, North Carolina
Founded
1983
Simplify's Take
What believers are saying
- Dayatra Matthews elected to CUNA Board, boosting industry influence.
- Hired Justine Buxton and Radcliff Hester to strengthen local advisory councils.
- Over $3 billion assets and 380,000 members across all 100 NC counties.[1]
What critics are saying
- Maurice Smith's January 2026 retirement creates leadership vacuum disrupting strategy.
- SECU's $50B scale erodes LGFCU's niche market share in 12-24 months.
- Inadequate digital banking loses younger members to fintechs like Chime in 6-12 months.
What makes LGFCU unique
- LGFCU exclusively serves North Carolina local government employees and families.[1]
- Member-owned cooperative returns earnings via favorable rates and low fees.[1]
- Merged with Civic Credit Union to enhance digital banking capabilities.[4]
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Benefits
Professional Development Budget
Company News
Fifty-three years later, Smith, 65, is retiring in mid-January from the Local Government Federal Credit Union, where he was named president in 1999 and CEO in 2017.
Local Government Federal Credit Union (LGFCU) has announced the addition of Radcliff Hester, Dare County transportation program supervisor, to its to its Hatteras Advisory Council, which comprises Tyrell and Dare counties.