Head of Product

Job Title: Head of Product

Location: The candidate must be located in the USA or Canada. Our HQ office is located in Toronto, ON, Canada, but the role is remote/hybrid/flexible. 

Reports to: VP of R&D

Position Overview:

As the Head of Product for Practice Better, you will play a foundational role in building upon our vision & roadmap to deliver a world-class, all-in-one practice management and EHR solution that helps practitioners save time, grow their business, and improve their client outcomes. This highly complex and challenging role will have you leading the Product, Design, and Research teams. It will require you to deeply understand user needs and dive into our product analytics. As a hands-on leader of our organization, you will partner with Engineering, GTM, and other teams to deliver on your mission.

We seek an exceptional Product Manager with expertise and experience in building products for high-growth PLG Vertical SaaS businesses to realize this aspiration. You will be required to push the boundaries of what a modern EHR product can do to support our tens of thousands of practitioners and their clients to further the vision of physical and mental healthcare.

We’re counting on you to:

• Define and evangelize and lead the company product vision, strategy, and roadmaps for the Practice Better product suite to transform how our customers use Practice Better to grow their businesses and help their patients daily
• Lead a cross-functional team across research, design, engineering, product marketing and analytics to build and execute a product roadmap that aligns with our core business metrics and company strategy
• Define and drive the most important product adoption, retention, and revenue metrics for the Practice Better product suite
• Leverage quantitative & qualitative data to develop user, market, and metric-related insights and inform crucial product decisions
• Foster a culture of shared ownership, rapid learning, data-centricity, and mutual support amongst your cross-functional team
• Partner with Marketing, Growth, Sales, CS and Support to build effective GTM & engagement strategies that amplify the success of your launches

Who you are:

• You have 5+ years leading a diverse group across Product, Design, and Research
• You have 6+ years of product management experience and at least 2+ years of experience building SaaS or Vertical SaaS products.
• You understand how to unlock your team’s potential while creating a strong cohesive team
• You have a track record of building, shipping, and iterating on high-quality products that delight customers.
• You have experience using qualitative and quantitative data to build exceptional products and drive a meaningful impact to core metrics & customer outcomes.
• You’re passionate about building experiences that maximize users’ delight and impact. You are creative and intrinsically motivated, and you always find a way.
• You’re an empathetic leader with a strong ability to inspire and motivate cross-functional teams.
• You are a learn it all vs a know it all, always curious to learn more about our health and wellness practitioners, our market, users and business metrics.
• You lean in to lead with humility, curiosity and inquiry
• You are humble, measured, and analytical
• You are an excellent verbal and written communicator, confident in speaking about business-level and technical concepts.

Our Perks and Benefits:

• Unlimited Vacation: We believe you can be highly productive and still have plenty of time for life outside of work.
• Generous health benefits plan: Coverage starts from Day 1 and includes vision & dental.
• Choose your device: Are you Team Windows or Apple? You shouldn’t have to compromise, especially if you work more efficiently on a specific operating system. When you join us, you get to pick!
• Retirement savings matched up to 2% (401K / RRSPs)
• Home Office Allowance: $500/year to ensure your home office is set up for optimal comfort and productivity.
• Health & Wellness Allowance: $750/year to support your health & wellness related goals and hobbies.
• Learning & Development Allowance: $1,000/year to explore a new skill, attend a conference, read some new books, etc.
• Fully Remote: Work from the comfort of your own home with the choice to access our downtown Toronto office or WeWork hubs for a change of scenery.
• Events & Free Lunches: We prioritize weekly team bonding and monthly company-wide social events with a lunch stipend. We pride ourselves on maintaining a culture where everyone feels engaged, inspired, and excited to come to work every day.