Senior Payment Operations Manager

What you'll do

• Define and operationalise scalable payment operations processing workflows to comply with AFSL requirements.
• Establish risk management and compliance controls for payments, transactions, and financial operations.
• Develop and maintain internal policies and procedures to meet AFSL obligations.
• Implement and oversee fraud detection, transaction monitoring, and anti-money laundering (AML) controls.
• Develop and manage real-time fraud prevention strategies, ensuring minimal impact on legitimate transactions.
• Collaborate with the financial crime compliance team to ensure ongoing regulatory adherence.
• Work closely with product and engineering to integrate compliant and secure payment operations workflows, reporting and fraud monitoring systems into our platform.
• Oversee transaction monitoring, reconciliation, and reporting to ensure financial integrity.
• Be involved in engagement with regulators, auditors, and banking/payment partners.
• Scale and optimise payment operations as the function grows.
• Build and mentor a future team as we expand payment operations.

What you'll bring with you

• Strong experience in payment operations, fraud prevention, financial services, or fintech.
• Strong understanding of AFSL obligations, compliance, AML, and risk management.
• Experience implementing fraud detection systems, transaction monitoring tools, and chargeback/dispute processes.
• Familiarity with card schemes, bank payments, and financial regulations in Australia.
• Ability to work cross-functionally and influence stakeholders at all levels.
• A hands-on, problem-solving approach with a growth mindset.
• Experience in a fast-paced SaaS, fintech, or startup environment is a plus.