Head of Onboarding

Why is this role important for us? 🤔

• As Head of Onboarding, you’ll lead the most pivotal phase of our customer journey—where first impressions set the tone for long-term success. 
• Fortune 500 clients come with complex data environments, and you’ll be at the forefront of transforming those challenges into seamless, efficient solutions—from metadata ingestion to full integration.
• Your leadership will directly influence how quickly customers unlock value from Atlan, accelerating time-to-value and ensuring long-term retention. 
• In short, you’ll be the architect behind building trust, driving satisfaction, and setting our customers up for success.

Your mission at Atlan 🌟

• Lead, grow, and scale a technical onboarding team, tackling complex challenges around data ingestion, integrations, and more.
• Own and optimize key onboarding metrics, focused on reducing time-to-onboard while elevating customer satisfaction.
• Continuously transform customer experiences by enhancing onboarding systems and processes.
• Collaborate with cross-functional teams (Support, Product, Engineering) to proactively resolve bottlenecks and ensure a smooth onboarding journey.
• Design and implement structured onboarding plans, ensuring excellence at every step.
• Manage escalations effectively, balancing team resources while continually raising the bar on quality.

What makes you a match for us? 😍

• Proven experience leading high-impact implementation teams in fast-paced, scaling environments.
• Deep expertise in connector-based data products, with a strong background in onboarding and technical integrations.
• A track record of accelerating time-to-value while boosting customer satisfaction and retention.
• You have a passion for operational excellence and understand how to scale high-growth teams in integration-first companies.