System Engineer

About Us

Ocean Solutions is a leader among Managed Service Providers (MSPs), recognized for empowering our team to excel in IT. With a strong foundation in technology and a relentless approach to overcoming challenges, we cultivate an environment where passionate individuals are empowered to drive success for both themselves and the company. We value our people and invest in their growth and development.

Role Overview:

As a Systems Engineer, you'll be at the forefront of building and maintaining high-performance network systems for our clients. From designing and installing cutting-edge solutions to providing expert support and maintenance, you'll play a vital role in keeping their technology running smoothly—all while following Ocean Solutions’ proven best practices.

Key Responsibilities:

• Plan and support client network and computing infrastructure.
• Perform administration of servers and virtual server clusters.
• Install, configure, and maintain network hardware, systems, services, equipment, and devices.
• Monitor and apply performance-enhancing changes to network architectures.
• Monitor and maintain network security systems and technologies.
• Administer software and network security.
• Maintain user account, permission, email, and threat management methodologies.
• Manage system back-up and restore protocols.
• Document network problems and resolutions for future reference.
• Create and maintain documentation for all aspects of hardware, networks, and systems including key standards and processes.
• Travel to and from client work sites as needed with personal vehicle.
• Work on-call after hours support rotation as needed.
• Be available after hours/weekends for project work as needed.
• Monitor queue and cover support extension and remote tickets as needed.

Qualifications:

• Bachelor's Degree in Computer Science or Information Technology preferred.
• Minimum 3-5 years of network administration, design, and execution experience.
• Minimum 1-2 years of IT management-related experience.
• 1-2 years of prior experience and the demonstrated ability to be successful in a client-focused environment.
• Experience with Windows, Apple OS, HP/Aruba, Cisco Systems, and SonicWall.
• Experience in network infrastructure including switches, routers, cabling, racks, firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VPN, Terminal Services, VolP, and QoS.
• Web development knowledge.
• Experience with Azure and AWS.
• Experience in VMWare virtualization and Active Directory.
• Understanding of in-house systems architecture and cloud-based architectures required.
• Excellent communication skills with the ability to write reports, business correspondence, and procedure manuals, as well as providing clear communications via email and in person to clients and business associates.
• Strong project management skills.
• Ability to problem-solve and troubleshoot.
• Thrives in a fast-paced, entrepreneurial setting and excels when working both independently and as part of a team.
• Ability to accurately track timekeeping.
• Ability to frequently operate a computer and other office productivity machinery, lift up 50 pounds, and perform essential functions with or without reasonable accommodation.

If you thrive on solving complex challenges and making a real impact, this is your chance to shine. Apply to join Ocean Solutions today!

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