INACTIVE
Full-Time
Onsite Implementation Specialist
Customizable software and payment technology for businesses
Consumer Software
$21 - $27hourly
Junior
Seattle, WA, USA
Required Skills
Communications
Customer Service
Requirements
- 1+ years of experience working in restaurants in positions such as management, servers, or bartenders
- Fluency/bilingual in Spanish is preferred!
- Experience working in a wide variety of restaurant types is a bonus
- Experience with POS implementation or performing installations a bonus
- Must be able to travel 3-4 days per week (usually traveling out on Sundays for any early Monday installs)
- Demonstrated ability to remain calm under pressure
- Possess strong analytical and critical problem-solving skills
- Excellent written and verbal English communication skills
- Ability to interact with and coach a wide variety of stakeholders, ranging from restaurant managers and owners, to business executives and chefs
- Must be able to remain in a stationary position a minimum of 50% of the work day
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- May be required to kneel or assume an uncomfortable position during installation
- Occasionally lifts and carries equipment in the office weighing up to 20 pounds
Responsibilities
- Travel onsite to clients locally (up to 150 miles from home) 3-4 days per week
- National travel across the United States as needed
- Hardware install- workstations, pin pads, printers, cash drawers, switches, and other hardware devices that integrate with RPOS.
- Onsite training restaurant employees and live support
- Menu/system functionality changes
- Employee additions to system
- Set up POS network (can include router/ firewall, patch cables, and cable management)
- Set up printer routes
- Reporting training and how to use this information to run business
- Booking the installations, trainings and go-live date
- Exercise discretion as it relates to providing financial discounts on subscription plans or as part of the resolution of a customer service problem
- Acquiring sign offs for training, taxes, and installations
Desired Qualifications
- Experience working in a wide variety of restaurant types
- Experience with POS implementation or performing installations
Company Stage
Series F
Total Funding
$954.8M
Headquarters
San Francisco, California
Founded
2010
Growth & Insights
Headcount
6 month growth
↑ 5%1 year growth
↑ 7%2 year growth
↑ 10%Benefits
Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, holiday and sick time
Headspace membership
Home office equipment
Monthly cell phone and internet stipend
Unlimited access to virtual audio and visual workouts
Subscription to Linkedin Learning
Tuition reimbursement
INACTIVE