High Value Payment Operations Associate

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States. FanDuel Group consists of a portfolio of leading brands across mobile wagering including, America’s #1 Sportsbook FanDuel Sportsbook, its leading iGaming platform FanDuel Casino, the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing and its daily fantasy sports product.

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states and Puerto Rico with approximately 17 million customers and 31 retail locations.

The company is based in New York with offices in Los Angeles, Atlanta and Jersey City, as well as in Canada, Scotland, Ireland, Portugal, Romania and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

THE ROSTER

At FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.

THE POSITION
Our roster has an opening with your name on it

The primary role of the High Value Payments Ops Associate is to assist with the operational day to day operations of our Customer Payments.  High Value Payments Ops Associate will need to become an expert of payment operational procedures and be skilled at multi-tasking, thinking critically and having a high attention to detail.  This role will be responsible for managing and excelling in all payment-related issues for our high value/VIP players, ensuring they are processed efficiently and accurately.  Additionally, this will play a key role in providing critical support to both internal and external payment matters to ensure optimal operations. Weekend work is required, as well as possible late night or early morning shifts.

THE GAME PLAN
Everyone on our team has a part to play

• Provide excellent inbound support and become experts on both payment and fraud related contacts for high value players
• Conduct risk assessments on VIP users to determine additional benefits from Payments and Fraud perspective
• Independently determine fraudulent activity and act according to agreed procedures with regards to transaction acceptance, account blocking and further checks.
• All high value payments will be reviewed and monitored to be processed as quick and efficiently as possible
• Coordinate with payment providers to gather information related to deposits and withdrawals to improve processing and deposit rates for all Players.
• Review and escalate inefficiencies identified from payment reports or issues raised, to develop, test and improve with Leadership team
• Liaise with Customer Support, Fraud Support/Prevention, VIP Team and other internal teams to assist high value players resolve any ongoing issues as efficiently as possible
• Monitor and review both incoming and outgoing wire transactions for all players including high value patrons
• Provide users with tax information such as win/loss statements, W-2G’s and 1099’s
• Collaborate with the finance team to complete stop payments on checks
• Maintain up-to-date knowledge of payment related updates that the company releases (proactively educate high value patrons regarding any new options that become available)

THE STATS
What we're looking for in our next teammate

• Experience in the banking and payments industry preferred
• Has an eye for identifying problems and presenting solutions
• Bachelor’s degree from accredited university in a related field preferred.
• Strong communication skills with internal and external customers
• Great understanding and experience with Microsoft Office Suite (Excel, PowerPoint, Word) or Google Suite (Sheets, Slides, Docs) including a strong understanding of Spreadsheet Functions (VLOOKUP, SUMIF, etc.)
• Understanding of online betting or casino industry is a plus
• Licensure: Must pass required licensing as mandated by various state regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment.

PLAYER BENEFITS
We treat our team right

From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:

• An exciting and fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Career and professional development resources to help you refine your game plan for owning and driving your career and development
• Be well, save well and live well - with FanDuel Total Rewards your benefits are one highlight reel after another

FanDuel is an equal opportunities employer and we believe, as one of our principal states, “We Are One Team!”  We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.  We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance.  Having a diverse and inclusive workforce is a core value that we believe makes FanDuel stronger and more competitive as One Team!

The applicable hourly range for this position is $19.71 - $26.97 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

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