Assistant Night Manager

Your day to day:

Financial

·  Prepare and execute the end of day procedures.

·  Perform back up and roll the day over to the next day.

·  Identify and correct any discrepancies in charges posted to guest folios and conference accounts.

·  Maintains intimate knowledge of departmental standards and procedures

·  Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

·  Maintains cashier float and ensures accurate daily report of all money received.

·  Ensure all hotel floats, Keys are logged in and out, are correct at end of shift

·  Reconcile guest charges with departmental accounts

·  Balance all credit card transactions

·  Balance cashiers accounts

Guest Experience

·  Champions the winning ways culture within the hotel to ensure our people are consistently delivering positive guest experiences

·  Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity 

·  Responsible and attends to guest’s request at all times

·  Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.

·  Attends to guest’s complaints, inquiries and requests, referees problems to Assistant Night Manager/ Night Manager if he/she unable to assist

·  Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

In the absence of other hotel departments provide a variety of guest services including but not restricted to Room Service, Housekeeping, Maintenance, Reception and Reservations

People

·  Attends training courses as required

·  Adheres to personal grooming and hygiene standards

·  Establishes and maintains effective employee working relationships

·  Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties

Ensure your team are properly trained on systems, security, service and quality standards

People

·  Attends training courses as required

·  Adheres to personal grooming and hygiene standards

·  Establishes and maintains effective employee working relationships

·  Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties

Ensure your team are properly trained on systems, security, service and quality standards

What we need from you

·  Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 2 years of Front Office/Guest Service experience including management experience.

·  Communication skills – guest will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

·  Your problem solving skills will turn issues into opportunities so every guests leaves with great memories

·  Compliant – you’ll be above minimum age required and hold RSA Certification & Full NSW Drivers Licence

·  Strong – sometimes you’ll need to lift, push, and pull big objects up to 23kgs.

·  Fluency in English – extra language skills would be great, but not essential

·  Strong organisational skills, work within deadlines and prioritise effectively

Pay & Conditions
Pay is in line with the Hospitality Industry (General) Award (HIGA), with all entitlements applied in accordance with Fair Work requirements.