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Market Operations – Team Lead
Posted on 12/4/2022
INACTIVE
Locations
Doraville, GA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Salesforce
Tableau
Requirements
  • Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set
  • Be the go to expert for your team. You're always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience
  • Actively look for ways to improve the overall customer and Advocate team experience
  • Address and effectively manage complex and sensitive customer-facing issues
  • 5+ years work experience in a customer facing team environment
  • 3+ years of management experience
  • Proven history of developing and coaching employees
  • Prior experience with strategic planning, process improvement, and guiding teams to exceed goals
  • Excellent interpersonal and leadership skills
  • Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience
  • Bachelor's Degree
  • Experience with SalesForce or Tableau
  • An analytical mind
  • Experience handling logistics
  • Must be able to read, write, speak, and understand English
  • The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
  • Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
  • Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs
  • Frequent driving requires excellent visual activity and manual dexterity
  • Requires to work in outdoor weather conditions
  • Must be able to stay in stationary potions for extended periods of time (when driving) up to 3 hours at a time
  • Frequently communicates with customers and must be able to exchange accurate information
Responsibilities
  • Be a continuous positive force within the market and create strong morale and spirit throughout the team
Carvana
Carvana is a leading e-commerce platform for buying and selling used cars.
Company Overview
Carvana is a leading e-commerce platform for buying and selling used cars.