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Support Engineering Manager
Posted on 6/28/2022
INACTIVE
Locations
Chicago, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Apache Hive
AWS
Data Analysis
Management
SQL
Python
Excel/Numbers/Sheets
Requirements
  • 3+ years in Support or Product Engineering, or similar interrupt-driven technical role
  • 3+ years experience people management
  • 2+ years experience with SQL (we use Athena and Hive)
  • 2+ years programming experience (we use Python primarily)
  • 2+ years experience with AWS or other cloud storage provider
  • Fluent in shell scripting and comfort with command-line utilities for moving and work with files and data
  • Demonstrated ability to troubleshoot through log files and stack traces
  • Demonstrated experience supporting external clients or internal stakeholders
  • Demonstrate an ability to leverage Excel or Google Sheets for reporting and data analysis
  • Verbal and written communication is strong and well organized, with an ability to explain technical concepts to non-technical audiences
  • Detail-oriented
  • Bachelor's Degree in Computer Science or equivalent experience
Responsibilities
  • Hire and manage a small team that includes support engineering, solutions engineering and data support
  • Develop and maintain workflows that query, transform, cleanse and/or analyze data
  • Triage unexpected behavior, navigating complex systems through log files, stack traces and data analysis to identify issues and provide solutions, working closely with Product and Engineering, and validating fixes
  • Ensure stakeholders are kept informed of any open requests, escalating as necessary to Product Operations, major issues found
  • Define and track KPIs for team performance
  • Define and iterate on team best practices to improve the speed and quality of support
  • Identify product, tooling and training opportunities that reduce support
Desired Qualifications
  • An understanding of AdTech (Targeting or Attribution is a plus)
  • An understanding of Location/GIS industries and working with data
Foursquare

201-500 employees

Location technology platform
Company Overview
Foursquare's mission is to build the most trusted, independent platform for understanding how people move through the real world.
Benefits
  • Learning and development programs from individual contributors to managers
  • Individual, professional coaching for all full-time employees
  • Flexible time off - rest and recharge when you need it!
  • Comprehensive and competitive health, vision, dental, life insurance
  • 401(k) with company match
  • Home office setup: you get all necessary hardware and internet reimbursement
  • Family planning programs via Carrot and Maven
  • Employee Resource Groups to help you stay connected
Company Values
  • Embrace growth
  • Champion our differences
  • Lead with trust
  • Build connection
  • Invent the future