We are seeking a highly organized and detail-oriented Mill Product Refurbishment Logistics Coordinator to join our team in San Bruno, CA. In this role, you will play a key part in supporting the launch and ramp-up of our hardware refurbishment program by managing logistics processes, coordinating device returns, overseeing inventory management, providing timely reporting and ensuring efficient shipping and distribution of refurbished products. You will collaborate closely with various internal teams, suppliers, and external partners to streamline operations and ensure timely delivery of quality refurbished devices with a view on cost reductions. 

Key Responsibilities:

• Logistics Process Development:
• Support the Refurbishment Project Manager in developing and implementing logistics processes for the refurbishment program.
• Assist in the planning and ramp-up of logistics operations for new and existing refurb projects.
• Provide input on refurbishment shipping and receiving set up design to maximize efficiencies 
• Device Returns Coordination:
• Manage the return process for devices, working closely with the Customer Operations team to track, receive, and document returned devices.
• Use Jira to monitor open tickets related to potential refurbished devices, tracking numbers, and other relevant details.
• Logistics Operations Management:
• Oversee daily logistics activities, including task organization, workflow prioritization, and cross-team coordination.
• Ensure that all logistics operations related to refurbishment are running efficiently and according to established timelines.
• Receiving Process:
• Be present on site in San Bruno for the physical return of devices and allocation in the receiving and storage area.
• Oversee the receiving of returned devices and components, ensuring proper allocation for refurbishment.
• Inventory Management:
• Ensure that returned devices, parts, and materials are accurately tracked and organized.
• Maintain an organized inventory for efficient processing and timely fulfillment of refurbishment orders.
• Material Planning:
• Forecast and plan material needs (e.g., packaging, collateral, pallets) based on refurbishment volumes.
• Ensure the timely procurement of parts, components, and packaging materials essential for the refurbishment process. Collaborate closely with the responsible Global Supply Manager to align procurement activities and meet project demands.
• Supply Chain Coordination:
• Coordinate with suppliers and internal teams to ensure the timely delivery of components and materials.
• Manage stock levels and address any supply chain issues or delays to maintain smooth operations.
• Shipping & Distribution Oversight:
• Manage the shipping of refurbished devices, ensuring packaging, labeling, and transportation are done on time and to specifications.
• Coordinate with 3PL providers for pick-up and delivery, ensuring accurate ASN (Advanced Shipping Notice) reporting and timely follow-up.
• Record Keeping & Reporting:
• Maintain precise and up-to-date records of inventory, material usage, returns, shipments, and refurbishment progress, including parts, components, packaging, and other supplies.
• Provide regular status reports to management on key metrics, project timelines, and inventory levels.
• Collaborate with Finance and Systems teams to ensure accuracy in NetSuite and other reporting platforms.

Qualifications:

• Experience: 3+ years of logistics experience with supply chain familiarity, preferably in a refurbishment or consumer electronics-related environment.
• Technical Skills:
• Proficient in using Jira for ticket management and workflow tracking.
• Experience with NetSuite or other enterprise resource planning (ERP) systems is a plus.
• Knowledge: Strong understanding of logistics, inventory management, and supply chain processes.
• Communication Skills: Excellent verbal and written communication skills to effectively collaborate with internal teams and external partners.
• Organizational Skills: Detail-oriented, with a strong ability to prioritize tasks, manage workflows, and meet deadlines.
• Problem-Solving: Ability to troubleshoot logistics issues and find solutions to ensure seamless operations.

The estimated base salary range for this position is $75k to $125k, which does not include the value of benefits or a potential equity grant. A wide range of factors are considered in making compensation decisions, including but not limited to skill sets, market conditions, experience and training, licensure and certifications, and business and organizational needs. At Mill, it is not typical for an individual to be hired at or near the top of the range for their role.