Full-Time

CRM Tech Specialist

Posted on 5/29/2024

Hear.com

Hear.com

201-500 employees

Advanced hearing aids with smartphone connectivity

Hardware

Mid

Denver, CO, USA

Required Skills
SQL
Marketing
HTML/CSS
Snowflake
Requirements
  • 3-5 years experience with a complex CRM platform (SFMC/ExactTarget/Braze/etc)
  • Experience setting up Email and SMS journeys/drip campaigns
  • Strong understanding of SQL (working with Snowflake and/or dbt)
  • Experience coding HTML Emails
  • Ability to break down complex technical issues into easy to understand language
  • High Attention to detail
  • Ability to quickly identify more efficient workflows and processes
  • Ability to find and fix technical bugs and issues
Responsibilities
  • Creation, maintenance and execution of Email and SMS campaigns, journeys, automations and processes
  • Provide technical support for the CRM marketing team including troubleshooting, technical support, and other daily administration tasks
  • Create and implement technical solutions for the US CRM team
  • Build personalized content blocks with the help of template languages like Liquid
  • Work with international team to develop new processes
  • Support in the development and maintenance of a tech setup that allows the execution of engaging and impactful campaigns across multiple channels including email, push, SMS etc
  • Contribute to the improvement of our CRM data model and reporting infrastructure to ensure data driven optimization in CRM
  • Query data from datasets to analyze different customer groups, data samples, to build customer segments and to investigate ad-hoc inquiries about specific users
  • Drive channel performance through an effective combination of content, segmentation, and personalization to achieve business objectives
  • QA the work of the other Tech CRM specialists
  • Document workflows and processes

hear.com offers advanced hearing aids with nearly invisible designs and smartphone connectivity, powered by super-fast sound processing and speech-enhancing algorithms. The company's digital business model has revolutionized hearing care, helping over 100,000 customers achieve better hearing since 2012.

Company Stage

IPO

Total Funding

N/A

Headquarters

Coral Gables, Florida

Founded

2012

Growth & Insights
Headcount

6 month growth

4%

1 year growth

6%

2 year growth

5%
INACTIVE