Sr. Manager
Posted on 2/24/2023
Los Angeles, CA, USA
Experience Level
Desired Skills
Google Cloud Platform
Microsoft Azure
  • 7 to 10 years of overall experience. 5 to 7 years of IT Management experience. Exposure to NOC, App Support, ServiceDesk, and ITSM is highly desirable
  • Knowledge of state-of-the-art methodologies such as CoBIT, ITIL, ISO27001, ISO15504 or similar
  • Familiarity with Atlassian suite of products (Jira Software, Jira Service Desk, Confluence etc..)
  • Expert knowledge in OKTA, GroupID, Google Workspace, Jamf, ABM, Intune, and other user management tools
  • Expert knowledge of different cloud providers (Google, AWS, Azure) including management, integration and architecture of thereof
  • Self-starter with the ability to independently identify and act on areas of improvement
  • Ability to rapidly learn and understand new systems
  • Ability to communicate effectively and write accurate, clear documentation
  • Knowledge in networking and MFA integration with applications
  • Must be willing to occasionally travel to domestic and international office locations
  • BS in computer science or equivalent
  • Humility and Integrity
  • Experience with Global Organizations and track record of implementing 24/7 and Follow-The-Sun models, across multi-tiered environment (Tier 1 - 2 -3)
  • Hands-on infrastructure experience on public cloud platforms (GCP) is highly desirable
  • Mentoring, Performance Management, conflict resolution, and career development of staff to maintain highly motivated and engaged employees
  • Develop, implement, monitor, and improve Operational/Service Level Agreements
  • Leads team to organize, prioritize and document tasks and projects; ensures due dates are met
  • Ensure that teams adhere to ITSM processes including problem determination, troubleshooting processes, ticket creation, timely and detailed ticket updates, escalation and notification processes, and closure
  • Run postmortems, lessons learned, and follow through on problem management aspects
  • Run Change Control function (via CAB or similar governance framework)
  • Collaborate with internal cross-functional teams and external technology partners to prioritize, estimate, and complete projects in support of the business
  • Manage, develop, and improve corporate network & system architecture to ensure state-of-the-art, effective and efficient applications and setup - this includes all cloud services as well as on-prem setups
  • Work closely with company's security manager to ensure best practices and setup of effective network security
  • Develop, manage, and improve an effective and efficient user access management tools and practices
  • Maintain, improve and manage corporate IT infrastructure and asset management to support corporate targets (e.g. laptops etc.)
  • Identify the need for upgrades, configurations, or new systems, features and applications associated with corporate IT infrastructure and services
  • Maintain, develop and improve on performance measurements for network, system architecture, down-time, utilization rates and overall performance of resources, systems and tools to support company targets

201-500 employees

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