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Customer Success Executive
Posted on 6/14/2022
INACTIVE
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Management
Sales
Salesforce
Requirements
  • Business level Portuguese or Spanish
  • Min 1 to 2 years of proven sales experience
  • Bachelor's Degree
  • Account renewal, customer retention, and/or account management experience
  • Excellent written and oral communication in the relevant language/s of the country covered
  • Superior sales, negotiation and closing skills with a proven track record of exceeding goals
  • Not intimidated by technical interaction, co-browsing with customer on-line
  • Target driven and proven self-starter with ability to deliver on targets without constant supervision
  • Territory and pipeline management experience using a CRM (Salesforce)
  • Coachability, openness to feedback and dedication to consistent self-improvement
Responsibilities
  • Field inbound escalated calls and emails, building value to ensure continuity with the solution
  • Support and guide customers through the subscription renewal process and explain the continued value proposition and benefit for business success
  • Utilize retention strategies, renegotiate terms based on current markets, and upsell additional features
  • Co-browse with our customers on-line to demonstrate the value proposition citing statistics and analytics accessible only through the product
  • Modify customer engagement to overcome objections and win customers; identify solutions to issues and concerns
  • Be capable of engaging with prospects appropriate to their needs and metrics (i.e. Return-on-Investment, traffic, views, and sessions)
  • Achieve and exceed agreed targets and KPIs
  • Collaborate with Business Development in the pursuit of excellent results and flawless execution
TripAdvisor

1,001-5,000 employees

Travel guidance platform
Company Overview
Liberty TripAdvisor Holdings' principal assets consist of its subsidiaries TripAdvisor and BuySeasons.