Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

Federato

Federato

11-50 employees

AI-driven RiskOps platform for insurance underwriting

AI & Machine Learning
Data & Analytics
Financial Services

Senior, Expert

Remote in USA

Required Skills
Agile
Sales
Communications
Management
Marketing
Customer Service
Requirements
  • 5+ years of experience in P&C or Specialty insurance
  • Experience in customer success, customer service, or other client-facing roles
  • Outstanding ability to take a consultative approach and nurture positive business relationships
  • Accountability, personal organization, project management skills, and agile methodology
  • Experience in leading diverse groups and training according to needs and core values
  • Confident and effective in working in ambiguity, recommending solutions, or creating processes
  • Strong business acumen, executive presence, and technology savvy
  • Degree in business, risk management, communications, or marketing
Responsibilities
  • Own the entire post-sales experience including onboarding, implementation, renewals, up-sells, and strategic account management
  • Act as a trusted advisor and advocate internally by working cross-functionally to deliver on customers' needs
  • Be an insurance industry and Federato product expert, communicate value to decision-makers
  • Build and maintain strong relationships with key stakeholders and influencers at clients
  • Use data to develop insight into customer business needs, goals, and product utilization
  • Identify and position opportunities for revenue growth and expansion

Federato's RiskOps platform leverages AI and machine learning to revolutionize underwriting processes, providing real-time risk selection and portfolio insights for insurance carriers, MGAs, and MGUs. The platform optimizes underwriters' workflows, assesses business based on appetite and winnability, and dynamically streamlines underwriters' queues.

Company Stage

Series B

Total Funding

$40.6M

Headquarters

San Francisco, California

Founded

2020

Growth & Insights
Headcount

6 month growth

0%

1 year growth

26%

2 year growth

152%