Full-Time
Program Supervisor
Updated on 8/1/2026
S:US
1,001-5,000 employees
Provides services for homelessness, mental health
Compensation Overview
$65k - $68.9k/yr
New York, NY, USA
In Person
 Business & Strategy (1) |
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- A Bachelor's Degree or a combination of education and experience is required.
- Proven data collection and analysis experience is required.
- Ability to work independently and as part of a multidisciplinary team is required.
- Ability to assist individuals of diverse ethnicities, backgrounds, ages, and sexual preferences is required.
- Conduct monthly data reviews with the Program Director to manage the budget and targeting of services and program activities for the contract.
- Present program enrollment and data reports to management.
- Review and monitor the distribution of financial assistance and resources in coordination with the Financial Liaison.
- Track all Financial Aid Request packets.
- Maintain Department of Social Services enrollment reports.
- Chart monthly Department of Social Services target requirements, track goals, and relay data information to the Program Director monthly.
- Maintain tracking reports for clients seeking services to ensure that Homebase meets Department of Homeless Services targets for families with children, adult families, and single adults.
- Manage the daily work of Homebase staff, including the Data Manager and Archives Manager.
- Work within a crisis-driven environment using knowledge of housing and homeless prevention services.
- Attend and deliver ongoing professional development as part of the S:US Homebase program.
- Provide qualitative and quantitative feedback to management to inform policy and practice.
- Be available to families seeking assistance at least five days a week, eight hours a day.
- Ensure that families receive full support in the program.
- Serve as the agency or program liaison to community agencies and groups.
- Provide clear written reports capturing key findings, provider strengths, and recommendations for improvement.
- Work a flexible schedule when needed.
- Comply with S:US employee policies, procedures, protocols, corporate compliance policies, documentation standards, and New York State Department of Social Services rules, regulations, and statutes.
- Use email, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, AWARDS, and CARES systems.
- Verify that PATH clients seeking services submit the required documentation for an eligibility determination.
- Track outreach activities completed by all staff members.
- Support implementation and service delivery of special projects, including SAMHSA, private grants, and new initiatives.
- Regularly update and review charts, CARES, and other records and systems to help ensure compliance with licensing and funding-agency rules and organizational policies and procedures.
- Ensure project milestones and goals are met while adhering to approved budgets.
- Support timely and accurate documentation of housing services.
- Work alongside staff on compliance and quality-improvement measures for seamless service delivery.
- Assist with accreditation reviews, monitoring visits, and program audits.
- Complete all required training.
- Contribute to the development of program policies and procedures for effective and efficient service delivery.
- Use best practices for ongoing quality improvement of the S:US Homebase and affiliated programs.
- Prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner.
- Respond promptly, accurately, courteously, and respectfully to participant and stakeholder needs.
- Model appropriate behavior and represent the organization positively and appropriately.
- Promote the SSVF Housing First model of service delivery.
- Develop and promote awareness of barriers to attaining or maintaining permanent housing and rapidly respond to those barriers, including assistance with legal services as allowable and access to other Continuum of Care services as needed.
- Report on HUD-VASH meetings and agendas and prepare responses and recaps for management and stakeholders to ensure team tasks and goals are accomplished.
- Communicate effectively with the Veterans Services team by providing constructive feedback to Veterans Services staff regarding housing services.
- Assist in implementing and developing best practices in the field.
- Deliver high-quality customer service to all stakeholders.
- Conduct fieldwork for up to 20% of the work week.
- Perform other duties as assigned by management.
- Bilingual language skills are preferred but not required.
S:US provides services and advocacy for New Yorkers facing homelessness, intellectual/developmental disabilities, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. It supports tens of thousands of individuals and families in New York City and Long Island with about 1,800 staff. The organization offers tailored direct services such as housing assistance, health and behavioral supports, case management, and community programs to help clients achieve stability and long-term well-being. Its goal is to empower underserved New Yorkers to lead lives of purpose, improve neighborhoods, and break the cycle of poverty for current and future generations.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1978
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Simplify's Take
What believers are saying
- Perry Perlmutter's 2023 CEO appointment strengthens financial leadership from prior CFO role.
- Margaret-Ann Cole's 2024 Chief People Officer hire enhances talent management capabilities.
- NYC government partnerships ensure steady contract revenue for social services expansion.
What critics are saying
- Nonprofit model limits scalability without massive grant funding increases.
- Heavy reliance on NYC contracts exposes S:US to municipal budget cuts.
- Perry Perlmutter's recent CEO transition disrupts strategic execution in 2026.
What makes S:US unique
- S:US delivers $315 million in services annually to 35,000 New Yorkers facing homelessness.
- Founded in 1978, S:US provides housing, employment, and recovery services across NYC.
- 1,800 staff execute eviction prevention and food security programs for vulnerable populations.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
Short-and-Long-Term Disability
Paid Vacation
Paid Holidays
Flexible Work Hours
Company News
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