Medical Secretary

Overview

Looking to join a dynamic team at Ohio State University Physicians where excellence meets compassion?

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.

Responsibilities

Duties and Responsibilities: 

Answers incoming calls and relays messages; responds to patient and staff inquiries, schedules all clinical appointments, communicates with referring physician offices, responds to faxes and distributes incoming mail to all physicians and communicates with referring physician offices. Provides general administrative support.

Scheduling appointments via computerized appointment scheduling system, patient reception, coordination of medical records and associated clinical and administrative documents.  Communicates necessary information to patients. 

Coordinates with other departments to ensure physician coverage for specialty procedures.

Assists in maintaining the physician’s calendar; notifies the physician of changes. Sets up meetings as instructed or as required, notifying all necessary parties. 

Where directed, schedules tests authorized by the physician and obtains pre-certifications by the patients’ health care insurers or managed care providers.

Schedules patients for laboratory tests, clinical appointments, and consultations and relays information to patients regarding preparation for the laboratory tests and examinations.

Facilitates the preparation of paperwork for patients on behalf of physician.

Anticipates needs of patients; shows initiative and responsibility for solving patient problems.

Builds and maintains all patient charts, records, and confidential medical files. Pulls patient charts for clinical appointments and prepares the chart for the physician.

Responsible for monitoring and ordering office supplies for the department or clinic.

Performs other related duties as required. This position may be assigned to special projects or accountabilities when other priorities are identified.

Ability to perform functions using job-related software and systems.

Travel may be required to accommodate staffing levels at other clinical facilities.

Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients.

Other duties or special projects as assigned.

Qualifications

High School diploma; two or more years of experience in a health care environment; or equivalent combination of education and experience.  Knowledge of ICD-9/ICD-10 & CPT coding.  Knowledge of medical terminology and customer/patient service experience.  Organizational and problem solving skills, and ability to manage multiple priorities. Ability to convey information both in writing and verbally.  Must have high level of interpersonal skills to handle sensitive and confidential situations.  Position continually requires demonstrated poise, tact and diplomacy.  Knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, Access, PowerPoint). Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.

Pay Range

USD $17.84 - USD $26.76 /Hr.