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Functional Analyst-Servicenow
Confirmed live in the last 24 hours
Washington, USA • Iowa, USA • Texas, USA • Irvine, CA, USA • Nevada...
Experience Level
Desired Skills
  • Good written and oral communication skills
  • Requires problem solving and analytical skills, and the ability to communicate technical information to both technical and non-technical users
  • Ability to manage multiple tasks, respond quickly to emergent problems, and focus both on long-range projects and immediate tasks required to maintain system functionality
  • Experience working in an Agile environment following the Agile methodology, processes, and best practices
  • Experience working on projects involving multiple application modules and integration with other systems
  • Working knowledge of packaged application (ServiceNow) functionality and features
  • Has background that combines functional expertise and business management skills with an understanding of information technology
  • Experience with creating requirements documents, process documentation, training procedures, and test cases using modeling tools such as Visio or other equivalent tools
  • Standard Microsoft Office skill set
  • Generally requires Bachelor's Degree or equivalent work experience
  • Typically, 2-5 years of directly related business systems analysis experience
  • Business Analysis Certification such as CBAP or CCBA preferred
  • Requirements Gathering - Conducts meetings to determine business needs and documents them
  • Conduct Feasibility study of the requirements
  • Research ServiceNow functionality, capabilities, and features that could be implemented to meet business requirements
  • Work with the developers to configure ServiceNow to deliver new or modified functionality
  • Develop functional specifications and design solutions based on application module capabilities
  • Perform application support functions such as incident triage, research application bugs, respond to customer escalations, and other activities that lead to issue resolution
  • Collaborate with technical team in the process of developing application extension solutions or resolving application issues
  • Act as a liaison between the ServiceFirst (ServiceNow) development team and the Business users
  • Prepare test cases, execute, and conduct functional testing and support user testing
  • Assist in issue resolution of production issues as needed
  • Create and manage service requests to resolve application issues or functionality
  • Plan and/or monitor all the tasks and/or phases involved in successful delivery of application solution
  • Shares application and functional knowledge with other functional analysts as needed
Desired Qualifications
  • Experience or background with Information Security processes (Vulnerability Response, Governance, Risk, and Compliance) and/or ITSM processes is a plus
  • Experience with ServiceNow and/or ITIL is a plus
First American

10,001+ employees

Title insurance & professional settlement services
Company Overview
First American is on a mission to provide comprehensive title insurance protection and professional closing/settlement services that produce clear property titles and enable the efficient transfer of real estate.
  • 401k matching
  • Health, vision, dental insurance
  • Professional development