Support Engineering Team Lead

Unleash the Power of Multi-Mission Excellence: Safeguarding the Seas for the World's Navies.

Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldwide. With our extensive portfolio of capabilities, our innovations are utilised on naval fleets across our allied navies around the globe.

As the maritime and underwater battlespace evolves, we tirelessly push the boundaries to develop advanced specialist systems that provide our 'five-eyes' Defence customers with an unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are executed.

We thrive on collaboration and partnering with our customers to ensure mission success. Our expert solutions encompass an array of game-changing technologies, including state-of-the-art sonar, radar, expendables, signature management, and naval power systems.

Join us in shaping the future of naval warfare and together, we will safeguard the seas and empower navies worldwide!

Provides team leadership to support activities to provide effective customer support and technical assistance with various products or equipment. Leads a small to medium sized team of support engineers and technicians assigning work, defining responsibilities, monitoring team performance and aligning activities to fulfill business objectives. Provides hiring, promotion and disciplinary action recommendations, as well as performance evaluation and feedback for direct reports.

Nationality Requirements

Candidates must be eligible to obtain the relevant security clearance required for the role, due to the nature of the programmes we deliver for our customers.

Job Description

Key Responsibilities

The focus of this role is to ensure the supportability of products by leading the Supportability team in helping to shape the design for support and developing the support solution architecture.

• Responsible for the first line supervision of the Supportability team, including effectively leading, mentoring, and developing existing staff.
• Provide technical direction and define Supportability strategy.
• Tailor the scope and scale of ILS activities to meet the User, Customer, and Ultra’s requirements.
• Work collaboratively with designers to improve the reliability, maintainability, and usability aspects of Ultra's designs.
• Provide input to the development of the optimum support solution for each customer, within the context of a wider product and capability roadmap.
• Complete life cycle cost analyses, level of repair analyses, failure modes and effects analyses.
• Elicit and derive support requirements and proposing verification methods for requirements.
• Develop supportability cases and conduct analyses to provide progressive assurance of support solutions.
• Perform reliability modelling and undertake maintainability analyses to optimize support arrangements.
• Assess the human element of systems, including the potential for human error as a contributor to system failures.
• Prepare, or provide input to, technical manuals such as troubleshooting guides or operations and maintenance manuals.
• Assist with the identification and mitigation of hazards through system hazard analysis.
• Recommend design improvements based on analyses completed.
• Support the continuous improvement of processes, policies and procedures as related to the Supportability department.

Required Skills, Qualification and Experience:

• Bachelor's degree in mechanical or electrical engineering.
• Minium of 3 years experience in Line Management duties for staff, including personal
• development, training and education.
• Minimum of 5 years experience in delivering Supportability activities and direction on multiple projects.
• Knowledge and experience in at least two of the following areas, with the ability to review work produced by domain specialists across the others:
  • Integrated Logistics Support – LCC, LORA, sparing, obsolescence, etc.
  • Operational Analysis & Whole Life Cost Modelling – Business Case Analysis, Availability Trade-Off Analysis, etc.
  • Reliability, Availability, Maintainability, and System Safety – Reliability Prediction, RBDs, FTAs, FMEAs, Robustness Growth, MTAs, Common Cause Analysis, Zonal Analysis, FRACAS/DRACAS, etc.
  • Asset Management
  • Training Development, Design and Delivery.
• Understanding of budgets and resource allocation.
• The Candidate must be capable of acquiring a NATO secret security clearance and a Canadian Controlled Goods assessment to the satisfaction of the company.

Desired Skills:

• Experience using Omega PS or Omega PS Analyzer is considered an asset.
• Experience using PTC Windchill, Isograph, or other modelling software is considered an asset.
• Military Defense Industry experience, or alternatively Reliability experience within Energy, Power or Mining Industry.
• Experience managing sub-contracted work.

Personal Attributes

• Display excellent interpersonal skills with a talent for rapidly building rapport with a broad range of internal and external customers from diverse backgrounds.
• Work to resolve conflict wherever it arises, promoting harmony within the team.
• Possess excellent communication skills and display the empathy and skill to adapt your communication style in response to others' needs.
• Be capable of providing mentorship and guidance to less experienced co-workers.

#MAR

Diverse & Inclusive Employer

Ultra Maritime is an equal opportunities employer that values diversity, inclusion, equity and equality. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be your best and authentic self.

We promote a workplace that welcomes people from all backgrounds and cultures; believing that this will increase our diversity of thinking, and ultimately ensure we continue delivering on our commitments to our customers.

We do not discriminate based on race, religion, colour, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status and welcome applications from all candidates.

What’s in it for you?

We offer a competitive benefits package including extended health and dental, life insurance, RRSP, deferred profit sharing, optional critical illness insurance, an EFAP and student bursaries

.

We encourage regular manager-employee performance feedback, goal alignment and employee development through our Employee Performance Development Plan (EPDP) and offer employee education assistance to allow our people to acquire new qualifications and certifications.

We are an Equal Opportunities employer and particularly welcome applications from Women, Aboriginal Persons, Persons with Disabilities and Visible Minorities.

Reasonable accommodation statement: If you need an accommodation for any part of the application process, please email [email protected]

Company: Ultra Maritime