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Full-Time

Wellness Coordinator

Posted on 6/20/2024

FreedomCare

FreedomCare

501-1,000 employees

Home care services for Medicaid beneficiaries

Financial Services
Healthcare

Compensation Overview

$18 - $23Hourly

Entry, Junior

New York, NY, USA

Hybrid position requiring 2-3 days per quarter in-office.

Category
Healthcare Administration & Support
Medical, Clinical & Veterinary
Required Skills
Communications
Customer Service
Requirements
  • 1+ years of relevant experience in a similar position
  • Experience in high-volume inbound and outbound call environment
  • Proven track record of strong customer focus and adaptability in a high call volume environment
  • Effective written and verbal communication skills with the ability to engage with diverse audiences
  • A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
  • Ability to multitask, set priorities, and manage time effectively
  • Technical proficiency with the ability to navigate through multiple systems; while maintaining attention to detail and data accuracy
  • Demonstrates fluency over all tools and resources specific to the role, with heavy reliance on Excel
  • Ability to embrace change and departmental growth in an evergreen environment
Responsibilities
  • Conduct individualized orientations for our Caregivers to educate them on benefits available to them, ensuring a clear understanding of options, enrollment processes, and maximizing their benefits.
  • Providing accrual status and processing sick time through Empeon and Medflyt, as needed
  • Updating Caregiver information, as needed, to ensure the delivery of care packages
  • Complete employment verifications in a timely manner using Salesforce, Empeon and Knowledge Base to retrieve accurate information
  • Provide clear call summaries through detailed notes on Talk Desk with defined action items for follow up as needed
  • Work in FlexFacts portal to assist with reimbursements and allocating funds
  • Completed email cases assigned to you in Salesforce data base within 24 – 48 hours
  • Answering calls that come in on the shared line and must ensure we provided first contact resolution
  • Ability to navigate multiple platforms in a fast-paced environment
  • Demonstrate ability to navigate challenging conversations and address caller's concerns with empathy and compassion.
  • Consistently meet internal service level agreements and metrics

FreedomCare provides home care services specifically for Medicaid beneficiaries in New York. The company allows clients to hire family members or friends as caregivers, which creates a more personalized and trusted care experience. Clients can choose caregivers from their own circle, including children, relatives, or spouses, ensuring they receive assistance from someone they know and trust. FreedomCare's business model is funded by Medicaid, and it facilitates the hiring and payment process for caregivers, ensuring they receive immediate compensation after their shifts. This prompt payment system helps caregivers maintain financial stability. Unlike traditional home care services, FreedomCare focuses on personal connections and flexibility in caregiver selection, aiming to enhance the quality of care for clients while supporting caregivers financially.

Company Stage

N/A

Total Funding

$75K

Headquarters

North New Hyde Park, New York

Founded

2016

Simplify Jobs

Simplify's Take

What believers are saying

  • The unique model of hiring trusted family members or friends as caregivers can lead to higher satisfaction and better care outcomes for clients.
  • Immediate payment for caregivers can attract a more reliable and motivated workforce, enhancing the overall quality of care.
  • FreedomCare's partnership with Medicaid ensures a stable revenue stream and potential for expansion into other states with similar Medicaid programs.

What critics are saying

  • The company's focus on Medicaid beneficiaries in New York limits its market reach and may hinder growth opportunities.
  • Regulatory changes in Medicaid funding or policies could impact FreedomCare's business model and financial stability.

What makes FreedomCare unique

  • FreedomCare allows Medicaid beneficiaries to hire family members or friends as caregivers, offering a personalized care experience that is rare in the home care industry.
  • The immediate payment system for caregivers ensures financial stability and motivation, setting FreedomCare apart from competitors who may have delayed payment cycles.
  • By focusing exclusively on Medicaid recipients in New York, FreedomCare has tailored its services to meet the specific needs and regulations of this demographic, unlike broader home care providers.
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