Intern – HR Services

Job Description:

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

The Intern Experience: 

At Rakuten, we pride ourselves on giving interns a genuine, immersive experience that has a direct impact on company objectives. You will do meaningful work, and with us, you’ll be a true member of the team. We are also invested in your growth as an individual and professional. That’s why you can expect curated events such as professional development workshops, interactions with Rakuten leadership, and relationship building opportunities with other interns and professionals at the company. 

You can visit rakuten.us and our Muse profile, to learn more about Rakuten’s culture and values, as well as hear from last year’s interns. 

About the Role

Rakuten is seeking a motivated and detail-oriented HR Services Intern to support key projects within our HR Services team. This internship offers a unique opportunity to gain hands-on experience in HR operations, content management, and process improvement while contributing to meaningful projects that impact our organization. If you are curious, proactive, and have a passion for HR, we want to hear from you!

Key Responsibilities

As an HR Services Intern, you will work on a variety of projects, including but not limited to:

Knowledge Article Creation:

• Develop and publish knowledge articles based on existing HR content.
• Ensure content is clear, concise, and aligned with Rakuten’s tone and style guidelines.

Content Transition:

• Assist in transitioning HR content from one platform to another.
• Ensure accuracy and consistency during the migration process.

Process Assessment:

• Evaluate HR processes and identify opportunities for transitioning work into the HR Services organization.
• Provide recommendations for process improvements and efficiencies.

Collaboration and Support:

• Work closely with HR team members to understand project requirements and deliverables.
• Provide administrative and operational support as needed.

What We’re Looking For

We are seeking candidates who demonstrate the following competencies and skills:

• Critical Thinking: Ability to analyze information, identify gaps, and propose solutions.
• Curiosity: Eager to learn and ask thoughtful questions to gain a deeper understanding.
• Detail Orientation: Strong attention to detail to ensure accuracy and quality in all work.
• Initiative: Proactive in taking ownership of tasks and driving them to completion.
• Continuous Improvement Mindset: Passion for identifying opportunities to improve processes and workflows.
• Technical Skills: Working knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Interest in HR: A genuine interest in pursuing a career in Human Resources.

What You’ll Gain

• Hands-on experience in HR operations and content management.
• Exposure to HR processes, tools, and systems.
• Opportunities to collaborate with HR professionals and gain mentorship.
• A deeper understanding of how HR Services supports the broader organization.
• The chance to contribute to meaningful projects that have a real impact.

Qualifications

• Currently pursuing a degree in Human Resources, Communication, Business Administration, or a related field with targeted graduation date of Spring 2025 or 2026
• Strong written and verbal communication skills.
• Ability to work independently and manage multiple tasks effectively.
• Previous experience in an HR or administrative role is a plus but not required.

Preferred Qualifications

To target top talent, you can include a section for preferred qualifications that go beyond the basics:

• Experience with content management systems or knowledge base platforms.
• Familiarity with process improvement methodologies (e.g., Lean, Six Sigma).
• Strong analytical skills and the ability to interpret data to make informed decisions.
• Previous experience in a fast-paced, dynamic environment.

At the time of posting, Rakuten expects the hourly rate for this role to be $20 per hour. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location.

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.