Full-Time

Field Staff Manager

Posted on 4/29/2025

Centria Autism

Centria Autism

1,001-5,000 employees

Provides ABA therapy in multiple states

Compensation Overview

$45k - $50k/yr

Junior, Mid

Dearborn, MI, USA

Category
Generalist Operations
Quality Control & Compliance
Operations & Logistics
Required Skills
Sales
Word/Pages/Docs
Excel/Numbers/Sheets
Requirements
  • High school diploma or equivalent, required
  • Bachelor's degree in a relevant field or equivalent work experience, preferred
  • 1 - 3 years of experience in operations management or sales, prior management of a team preferred
  • Working knowledge of laptop/desktop PC
  • Proficiency in Microsoft Suite (Word, Excel)
  • Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
  • Ability to follow written instructions
  • Ability to use computers and computer/software programs
  • Ability to communicate expressively and receptively
Responsibilities
  • Develop and manage schedules for Behavior Technicians, ensuring optimal coverage and adherence to company policies and guidelines.
  • Coordinate and oversee the scheduling of assessments for all clients, including the option to assist with re-assessments when necessary.
  • Align families, Behavior Technicians, and Supervising Clinicians to start new cases and confirm authorization, ensuring a smooth case start.
  • Coordinate staffing activities, including permanent staff allocation, substitution arrangements, and assigning multiple Behavior Technicians to clients as needed.
  • Assist clients seeking center tours.
  • Confirm schedules weekly with Behavior Technicians and families.
  • Monitor Behavior Technician attendance and professionalism, in consultation with the Area Operations Director (AOD), and implement measures to maintain high performance standards.
  • Ensure smooth coordination of care for clients, including effective communication and collaboration with healthcare providers.
  • Address and resolve issues related to paper document management, implementing efficient solutions to enhance accuracy and productivity.
  • Facilitate effective communication and handoff processes between the Onboarding and Intake Teams and the Operations Team for seamless transition and service initiation.
  • Review and coordinate conversations regarding insurance changes for clients, changes in case status, and ensure timely confirmation of authorizations.
  • Develop strategies and initiatives to improve client and Behavior Technician retention rates.
  • Ensure ongoing engagement with clients, including before the start of services and/or while they are on hold, addressing their needs and concerns, and maintaining a high level of customer satisfaction.
  • Ensure compliance with the dormant policy, manage offboarding processes for team members, and oversee the collection of iPads from departing team members.
  • Oversee payroll and billing processes, ensuring accuracy, timeliness, and compliance with relevant regulations.
  • Provide administrative triage and one-call resolution for authorization and coordination of benefits (COB) issues, resolving them promptly and accurately.
Desired Qualifications
  • Strong leadership skills with the ability to motivate and manage a diverse team.
  • Excellent organizational and multitasking abilities.
  • In-depth knowledge of credentialing processes, HR practices, and compliance requirements.
  • Proven experience in managing budgets and financial performance.
  • Strong problem-solving and decision-making skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in using technology platforms and systems for operational management.
  • Knowledge of accreditation standards and privacy regulations.
  • Ability to adapt to a fast-paced and changing work environment.
  • Availability for occasional travel as required.

Centria Autism is a foremost provider of ABA Therapy, specializing in Applied Behavior Analysis to support individuals with autism across several key states such as Arizona, California, Michigan, and Texas. Their extensive reach and focused approach in utilizing evidence-based treatments positions them as industry leaders, making it an excellent workplace for professionals dedicated to developmental therapies. The environment fosters continuous learning and growth within a specialized field, offering a unique opportunity to contribute to significant, positive impacts in many lives.

Company Size

1,001-5,000

Company Stage

Grant

Total Funding

$8M

Headquarters

Farmington Hills, Michigan

Founded

2009

Growth & Insights

Headcount

6 month growth

15%

1 year growth

15%

2 year growth

15%
INACTIVE