Senior Services Engagement Manager

Celigo is the modern integration platform as a service (iPaaS) that simplifies how companies integrate, automate, and optimize processes. The platform has been ranked #1 in iPaaS user feedback by G2 for five quarters in a row. Purpose-built for mission-critical processes, Celigo offers unique tools such as runtime AI and prebuilt integrations tailored to resolve the biggest integration challenges, making Celigo incomparably easier to maintain.

About The Team

The charter of professional services is to help our customers transform their business using the Celigo Intelligent iPaaS platform, while accelerating the adoption of the platform with minimal risk, using our world-class expertise, standard methodology and enterprise best practices.

In order to support our rapid growth and reach the next level of scale, we are currently seeking exceptionally talented consulting professionals who can drive customer outcomes and continuously enhance our services portfolio and engagement best practices.

Job Overview

The primary goal of the Senior Engagement Manager is to collaboratively work with the account team to craft a Customer vision for deployment, and ensure successful value  realization  of the platform from pre-sales through implementation and go-live. The ideal candidate will have a unique combination of skills blending value-oriented consulting delivery leadership, partner engagement, along with a strong commercial acumen. This person will work in close collaboration with sales to articulate the value proposition of our consulting and training services, develop project proposals and obtain customer buy-in.

This person must have good command of the sales process and be able to progress through each stage in the sales cycle for a successful close. An excellent facilitator and communicator, the person will also drive requirements gathering, effort estimation and SOW development. Together with the consulting delivery team and SI partners, this person will create a sound resource plan for successful project completion. This individual will manage a portfolio of accounts and oversee the successful delivery of multiple customer engagements in parallel, with a high level of customer satisfaction. 

This is an opportunity where the Engagement Manager  will establish themselves as a trusted advisor to our prospective and expansion customers and have a direct impact on  Customer success.

Job Duties

• Proactively engages with account teams to identify customer outcomes, metrics, and grow opportunities
• Leads services discovery/scoping discussions, aligning with presales, sales teams and partners to propose services engagements that best suit customer needs. 
• Develop statements of work and project plans; define work packages and deliverables with exceptionally high levels of quality and customer satisfaction
• Understand the customer decision process and develops relationships with key decision makers, coaching champions to progress a deal through sales cycle
• Builds and manages Professional Services bookings pipeline, forecasts and participate in weekly sales forecast meetings
• Develops and maintains relationships with C-level customer executives using a consultative selling approach that positions Celigo and yourself as a long-term trusted advisor 
• Supports project delivery with recommended staffing, project kickoff and manage customer escalations, and ongoing risk mitigation.
• Continues to track key success metrics and track projects progress with professional services team to identify expansion opportunities
• Develops a technical understanding of our platform and manage our customers throughout their  lifecycle
• Develops and manages a territory plan and a personalized account plan for each customer, which aligns with their business goals 
• Work with Sales, Product, and Customer Success teams to create new offerings driving more value for our customers and partners.
• Works with the partner teams to drive joint engagements models aligned with desired  Customer outcomes

Who are we looking for?

Skills & Abilities

• Deep technical knowledge of application automation, integration, APIs and cloud computing.
• Ability to work with and build solid relationships with sales, partners, solution consulting, product, and legal teams
• Understands factors that drive customers implementations and how they directly contribute to long term customer retention
• Excellent verbal and written communication skills, including experience in executive-level presence and client advisory roles.
• Self-started mentality with the ability to excel in dynamic greenfield environments
• Extreme attention to detail, follow-through, and teamwork
• Travel up to 25% of the time (dependent on customer requirements) 

Education & Experience 

• Extensive background in mid-size/enterprise software consulting for infrastructure platform companies
• 5+  years selling and positioning Professional Services
• 8+ years in a Professional Services organization in consultative sales or technical account/delivery  management role.
• Experience in scoping, sizing, and negotiating commercial contracts
• Proven ability to work complex sales cycles from start to finish in a team selling environment
• Demonstrated progressive experience operating in a pre-sales environment, shaping and scoping large and complex implementation projects
• Project Management experience with on-premise, cloud, and hybrid integration platforms
• Working experience with at least two types of end-points: ERP (Netsuite, Dynamics, etc), Commerce Platform (Shopify, BigCommerce, etc)  and SaaS (Salesforce, Workday
• Technical Skills:  Experience with configuration and deployment of iPaaS offerings, as well as integration approaches in SaaS environments
• BS degree in a technical field is preferred 

Celigo reasonably expects to pay a base salary between $140,000 and $168,000 per year for this position. Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, benefits, or other perks as outlined in any formal employment offer made.

Why Celigo

• Number one solution for the fourth consecutive quarter in the G2 Winter 2025 iPaaS report
• Celigo is a Visionary in the 2024 Gartner Magic Quadrant for iPaaS, a 2025 Gartner Customer Choice for iPaaS, a G2 iPaaS Leader, and a recognized leader in AI
• Competitive compensation 
• High-growth, collaborative, and inclusive work environment
• Starting with your first year, we offer 3-weeks of vacation, wellness days, and holidays to recharge and spend time with family and friends
• Generous benefits package, including parental leave
• Monthly tech stipend
• Recognition opportunities

Diversity, Equity, Inclusion, and Accessibility

As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand.

Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.