Facebook pixel

Product Documentation Staff Information Architect
Confirmed live in the last 24 hours
Remote in USA • San Diego, CA, USA
Experience Level
  • Bachelor's in Computer Science / Information Systems or related discipline. Master's in Information Design or Information Architecture preferred
  • At least 5 years of direct responsibility for information architecture developing taxonomies/ontologies to support a variety of systems
  • Dynamic, energetic & motivated to work independently and drive closure of issues in collaboration with cross-functional organizations
  • Experience in information development (product documentation) in a high-tech industry, preferably in a SaaS environment
  • Develop, design, and implement the Product Content organization's taxonomy, ontology, and metadata management strategy. Including data governance and versioning
  • You will collaborate closely with cross functional partners, writers, editors, and engineering to assess current content organization, and improve terminology, taxonomy, navigational structure, and task flows
  • Contribute to all aspects of the information architecture program and vision, developing roadmaps, creating alignment, training, and updated processes to continually improve the product experience
  • Monitor the performance of information investments with KPIs and other analytical tools
  • Stay abreast of industry trends in content development, content management, content delivery, and the user experience of information and provide thought leadership on integrating new approaches as appropriate
Desired Qualifications
  • Familiarity with one or more classification schemes and classification theory, upper-level ontology, taxonomy, controlled vocabularies, data modeling, and classification & semantic web technology languages: OWL/RDF, SPARQL, SHACL
  • Experience with Ontology Management tools (e.g., CENtree, Semaphore, Mark Logic, TERMITE, Top Quadrant, Protégé)
  • Experience with XQuery and/or other scripting languages for XML analysis
  • API documentation architecture and strategy (including automation) using Markdown, JSDocs, Lightweight DITA
  • Implementing/administering/using a DITA-based CCMS

10,001+ employees

Cloud-based enterprise operation solutions
Company Overview
ServiceNow’s mission is to transform IT to revolutionize the enterprise by placing a service-oriented lens on the activities, tasks, and processes that make up day-to-day work life. The company is committed to helping modern enterprises operate faster and become more scalable through their platform that optimizes processes, makes work more intuitive, and discovers insights that create new value.
  • Generous family leave
  • Flexible PTO
  • Matched Donations
  • Retirement benefits
  • Annual learning stipends
  • Paid volunteer time
Company Core Values
  • Wow our customers
  • Win as a team
  • Create belonging
  • Stay hungry and humble