Full-Time

Customer Experience Agent

Posted on 11/9/2023

hims & hers

hims & hers

1,001-5,000 employees

Telehealth platform for personalized medical treatments

Consumer Software

Compensation Overview

$19.5 - $23.5Hourly

Junior

Remote in USA

Required Skills
Communications
Requirements
  • 2+ years work experience
  • 1+ year experience in a customer-facing support role
  • Ability to balance attention to detail with efficient execution in a fast-paced environment
  • Excellent problem solving and communication skills with a high attention to detail and quality
  • Experience working in multiple systems and successfully navigating multiple sources of information
  • Possesses a customer-first, eager-to-help approach
  • Ability to demonstrate strong writing skills, spelling and grammar
  • Willing and able to work autonomously in a remote setting and able to stay proactively engaged with the wider team
  • Willingness and ability to work non-standard business hours, including weekends, evenings & holidays
Responsibilities
  • Respond to customer inquiries across email, phone, chat and proprietary messaging systems with excellent tone, grammar and spelling for written communications
  • Resolve issues in a personalized, accurate and timely manner
  • Build long-term relationships with our customers by offering advice related to products and services
  • Become an expert in all things hims & hers products and offerings and maintain up-to-date knowledge in a fast-changing environment
  • Complete trainings and up-trainings as-needed
  • Maintain highest level of discretion when dealing with customer issues
  • Strive to meet and exceed structured performance targets
  • Report on customer trends and feedback
  • Complete occasional overtime when needed by the business to maintain SLAs

Hims & Hers is recognized for blending telehealth convenience with a wide range of personalized medical services, from sexual health to mental health. The employment environment is backed by a commitment to technical excellence and a progressive approach to healthcare, offering opportunities to work on cutting-edge treatments that address diverse patient needs. Its culture promotes innovation and patient-centric solutions, providing a motivating workspace for professionals looking to impact healthcare accessibility and quality.

Company Stage

IPO

Total Funding

$183.2M

Headquarters

San Francisco, California

Founded

2017

Growth & Insights
Headcount

6 month growth

1%

1 year growth

17%

2 year growth

81%

Benefits

Full healthcare - High-coverage medical, dental & vision coverage for individuals and families

Generous PTO

Retirement planning - Take advantage of our 401(k) plan including contribution matching

WFH stipend

Robust compensation

Employee discount

Utility stipend - An extra $75 each month to cover extra cell phone, internet, or data usage

Spending accounts - Options for additional HSA and FSA plans to help toward healthcare costs

INACTIVE