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Lead Field Service Technician
Energy & Charging
Posted on 4/12/2022
Remote • United States
Experience Level
Desired Skills
Customer Service
  • 4+ years of combined EVSE/PV/energy-storage service experience is preferred
  • High school diploma or state-recognized GED; trades experience a plus
  • Understanding of applicable NEC codes and NFPA 70E guidelines as they relate to commercial installations
  • Understanding of high, medium, and low voltage system components
  • Practical experience with IoT networking systems configuration
  • Proficiency working with spreadsheets, word processing, and other computer-based applications (e.g. time tracking, case management, etc.)
  • Excellent customer-facing and customer service skills
  • Ability to read and understand design schematics, construction documents, and technical repair guides
  • Ability to work in a variety of circumstances, including
  • Climbing ladders/scaffolds/high-lift equipment
  • Outdoors and indoors during hot, cold, or inclement weather
  • Ability to use hand tools, diagnostic equipment (digital multi-meter, power meter, etc), laptop/tablet, smartphone
  • Comfortable carrying/moving tools and equipment up to 60-lbs. unassisted
  • Excellent time management skills, ability to coordinate travel and logistics to ensure work is completed within contractual SLA periods
  • Valid driver's license in good standing
  • Ability to travel up to 90%
  • Fully vaccinated against the COVID-19 virus (proof required)
  • Support the commissioning and maintenance of electrical vehicle supply equipment, commercial PV, and energy storage systems; evaluating the installation, configuration, and operation of integrated systems
  • Document commissioning details; communicate deficiencies and track resolution progress
  • Conduct testing and inspection of Rivian's energy assets
  • Systematically troubleshoot complex issues; work cross-functionally to identify root-causes and implement corrective active
  • Document all service activities in clear, concise detail; update digital ticketing and dispatch tools promptly and accurately
  • Generate documentation to support quality and warranty processes
  • Identify code and non-conformance issues
  • Quote maintenance jobs and provide detailed parts and labor requirements to estimators
  • Provide technical guidance to issues escalated by junior- and mid-level technicians; reinforce service quality by identifying training opportunities and knowledge gaps
  • Create detailed test and inspection reports based on code and operational requirements
  • Travel both in and out of home-market service territory
  • Work overtime when needed
  • Represent the Rivian brand to customers
  • Perform additional responsibilities as assigned

10,001+ employees

Electric vehicles manufacturer
Company Overview
Rivian is on a mission to keep the world adventurous forever. The company believes there is a more responsible way to explore the world and is determined to make the transition to sustainable transportation an exciting one. Rivian designed their emissions-free Electric Adventure Vehicles to challenge what's possible.
  • Ownership for All: We offer every employee the opportunity to own Rivian stock through equity programs, supporting their financial wellness.
  • Mental and Emotional Wellness: We provide employees and their families access to mental wellness platforms and our Employees Assistance Program
  • Fertility and Family Planning: We support diverse family-building journeys, providing employees with benefits such as paid parental leave and financial support for adoption, fertility treatments or surrogacy.
  • Competitive Compensation: We offer competitive compensation packages driven by mutual investment in our long-term growth and success.
  • Career Development: We enable all employees to own their development. Continuous learning opportunities and tuition reimbursement help drive performance, boost engagement and develop future leaders.
  • Transgender Benefits: In alignment with WPATH guidelines, our 2022 plans provide coverage toward medical, pharmacy and cosmetic needs.
Company Values
  • A diverse workforce
  • Embracing active allyship
  • Purpose-driven partnerships
  • Supporting our team