Sr. Engagement Manager
Posted on 3/1/2023
New York, NY, USA
Experience Level
  • Bachelor's degree or equivalent
  • 8+ years of experience in a consulting/ system integrator company, in a customer facing role, managing enterprise level, complex SaaS implementations with budgets over $500k
  • Experience working with large datasets, response metrics, trends, and marketing measurement methodologies
  • Willingness to travel up to 30% of the time
  • Knowledge of SQL or other coding languages (e.g. Python) preferred. Note, the Sr. EM is not expected to write any code, but the knowledge can be very helpful for technical conversations
  • Manage large-scale SaaS implementation projects with numerous verticals, working with customer leadership teams to prove value provided by ActionIQ
  • Serve as primary point of contact and project manager between the customer and all internal teams, including tracking and delivering on commitments to customer, and leading internal and external meetings
  • Collaborate directly with the customer to understand the goals, testing strategies, and execution plan for marketing programs
  • Maintain strong relationships with the customer's end user teams and project stakeholders, including data, analytics, and marketing teams
  • Develop use cases and collect success stories to drive increased platform usage and ensure awareness of customer success at all levels within customer organization
  • Direct and develop project budgets and timelines for customers, managing the overall project team on a day-to-day basis
  • Engage as needed in pre-sales conversations to facilitate services scoping and contracting and to highlight post-sales services processes and their value to customers

201-500 employees

Data-driven customer experience software
Company Overview
ActionIQ's mission is to help brands make every team member a CX champion. The company's CX Hub empowers everyone to be a CX champion by giving business teams the freedom to explore and take action on customer data, while helping technical teams regain control of where data lives and how it is used.
  • Medical, dental & vision
  • 401k
  • FSA
  • Commuter benefits
  • Gym reimbursement
  • Flexible PTO
  • Paid parental leave
  • Office perks
Company Core Values
  • Human
  • Helpful
  • Innovative