Regional Community Impact Lead

Overview

*This position requires approximately 60% travel*

The Regional Community Impact Lead is a key component of Pennrose Management Company’s (PMC’s) efforts to provide effective and meaningful supportive service initiatives and programs to the individuals that reside in our Pennrose communities.  The Regional Community Impact Lead will assist the Director and Manager of Community Impact in monitoring on-site Community Impact Coordinators (CICs) to ensure that supportive services programs are compliant with PMC internal requirements as well as state and federal agency requirements.  

Pay range: $26 - $28/hour depending on experience.

Responsibilities

• Perform Community Impact Coordinator duties at assigned properties. 

• Coordinates the implementation of supportive service plans and the delivery of needed and appropriate programming and services at all assigned properties. 

• Maintains compliance with supportive service program requirements specific to each development.  Ensures that each assigned property meets the PMC Scorecard requirements and that all PMC, state and federal reporting is completed on time. 

• Assesses residents’ needs and facilitates access to services and/or provides resources for residents.   

• Educates residents on lease obligations to assist them in being more successful tenants. 

• Proactively addresses rental delinquency issues, housekeeping issues and resident related issues which could attribute to high resident turnover or property damage. 

• Identify, network and collaborate with community agencies to provide programming and services that will educate and enhance the quality of the residents’ lives.  

• Work closely with management to assist with resident issues and concerns. 

• Assist residents with seeking out eligibility programs, resources and required documents related to their housing stability. 

• Act as a liaison to the larger community to ensure collaboration and partnerships to improve overall property functions. 

• Perform Lead support role to other Community Impact Coordinators. 

• Support the Director and Manager of Community Impact in administrative responsibilities for the Community Impact Department. 

• Assist with the onboarding process of new Community Impact Coordinators and support all assigned staff on supportive service roles and responsibilities. 

• Assists with Supportive Service Plans for tax credit applications. 

• Assist Director and Manger of Community Impact with internal PMC site audits.  

• Coordinate the implementation of supportive service plans and the delivery of needed and appropriate services as needed throughout the PMC Portfolio. 

• Assist to help evaluate staff in the delivery of supportive services and provide regular on-site assistance and support to all assigned Community Impact team members. 

• Identify, develop, and maintain networks of existing community based supportive and social service agencies for all properties and disseminate information to site managers and Community Impact staff. 

• Assist with supporting 3rd party providers to help them understand the role of Supportive Services in accordance with Pennrose policies and procedures.  

• Improve knowledge and skills through participation in training sessions, service coordinator trainings and forums, leadership coaching and trainings, and other professional development opportunities. 

• Act as a Virtual Community Impact Coordinator to PMC properties that do not have on-site Community Impact Coordinators with supportive services commitments as needed: 

• Virtually assist residents with one-on-one meetings and provide resources and referrals as appropriate to assigned properties. 

• Complete all newsletters and reports for all assigned properties, including those virtually supported. 

• Virtually support the on-site Property Manager for all assigned properties. 

• Arrange for all on-site programming virtually for all assigned properties. 

• Assist in any other assigned responsibilities. 

Qualifications

• Bachelor’s Degree in Social Service or related field. 

• Four to five years of experience in Social Service field within a multi-family housing environment. 

• Requires a valid driver’s license, an insured vehicle, and the ability to travel regularly (between properties, on-call emergencies, training, etc.)