Public Safety Officer 2

Overview

The Public Safety Officer II greets guests, verifies legal age, maintains the safety of guests entering the casino, and provides information to guests regarding the Resort property. The Public Safety Officer II is also responsible for assisting in the enforcement of casino rules and regulations and deterrence of improper activity.

Responsibilities

• Greets all guests entering the Casino with a warm and friendly welcome and all departing guests with a warm and friendly goodbye while standing at the front entrance of the Casino.
• Provides all guests a positive first impression of the Resort by offering superior, individualized guest service. 
• Checks I.D.s of all entering guests that appear to be under the age of 35 years old.
• Provides information to inquiring guests about the Resort including the hotel, casino, retail, and food & beverage amenities.
• Stays well informed of the Player’s Club rewards program, promotions, concerts, and events in order to answer questions from inquiring guests.
• Screens guests as they arrive and alerts Public Safety Supervisors of any suspicious activities.
• Stays abreast of various types of counterfeit identification and methods of detection.
• Informs guests of casino rules and regulations when needed. 
• Detects and helps prevent violations of casino rules.
• Reports violations and potential violations to management in a timely manner.
• Enforces specified rules and regulations of the gaming operation in and around the casino premises.
• Performs visual checks of any oversize bags, purses, or oversized clothing.
• Responds to situations such as disgruntled guests and uses effective communication skills to diffuse possible confrontations.
• Requests support from Public Safety management or Investigators for situations that escalate beyond one’s control.
• Builds and maintains friendly and warm relationship with regular guests.
• Assists in the detection, denial of entry, ejection, and arrest of guests and when directed.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration, while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED Certificate.
• Basic knowledge of casino, slot, and table games preferred.
• Knowledge of applicable laws, regulations, rules, policies, and procedures.
• Basic computer proficiency utilizing Microsoft applications, e-mail, and internet.
• Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
• Must have or obtain within 90 days of employment a valid security guard registration on file with the Bureau of Security & Investigative Services and maintain license throughout employment.
• Must have or obtain within 90 days of employment CPR certification and maintain certification throughout employment.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.
• Strategic Thinking: Understands and processes complex information and exercises sound judgment, considering the situation, the issues, the key players, and the levels of authority involved. Proposes courses of action that further the objectives, priorities, and vision of the organization.
• Conceptual Thinking: Understanding a given situation or problem by combining information that is readily available; identifying patterns or connections between situations that are not obviously related; identifying key or underlying issues in complex situations.
• Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
• Integrity: Upholding generally accepted social and ethical standards in job-related activities and behaviors.
• Self-Confidence: Believing in one's capabilities; dealing confidently with increasingly challenging circumstances; reaching decisions or forming opinions, standing up for his/her interests, and handling failure constructively.

Location

3400 Highway 246

Minimum Pay Rate

$19.60 per hour

Maximum Pay Rate

$22.53 per hour