Duty Manager

Job Description

We are seeking an experienced and dynamic Duty Manager to join our team in Mysuru, India. In this pivotal role, you will oversee and coordinate all aspects of operations during assigned shifts, ensuring exceptional service delivery and maintaining the highest standards of excellence. As a Duty Manager, you will be the driving force behind seamless operations, leading your team with professionalism, empathy, and decisive action while fostering a collaborative and inclusive work environment.

• Oversee and coordinate all operational aspects during assigned shifts, ensuring smooth and efficient service delivery
• Provide exceptional customer service by addressing inquiries, resolving concerns, and anticipating guest needs with empathy and professionalism
• Lead, motivate, and support team members to maintain high performance standards and foster a positive work culture
• Handle customer complaints and concerns professionally and efficiently, turning challenges into opportunities for improvement
• Collaborate with various departments to ensure transparent communication and seamless coordination across all functions
• Implement and enforce organizational policies, procedures, and safety regulations consistently and fairly
• Monitor and maintain cleanliness, presentation standards, and overall property appearance throughout all areas
• Manage check-in and check-out processes, ensuring a smooth, welcoming, and memorable experience for all guests
• Conduct regular inspections of public areas and guest spaces to maintain quality standards and identify improvement opportunities
• Assist in training, developing, and onboarding staff to enhance their skills, knowledge, and career growth
• Handle emergency situations with composure and make critical, well-informed decisions when necessary
• Prepare and submit detailed daily reports on operational performance, guest feedback, and key metrics
• Collaborate with other managers to analyze performance data, identify trends, and implement innovative solutions to enhance overall organizational performance and guest satisfaction
• Demonstrate flexibility and adaptability in responding to changing situations and operational demands

Qualifications

• Diploma or Bachelor's degree in Hospitality Management, Business Administration, or a related field
• Minimum of 5 years of progressive experience in the hospitality industry, with at least 2 years in a supervisory or management role
• Proven track record of delivering exceptional customer service and successfully managing guest relations in a fast-paced environment
• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent communication and interpersonal abilities, with the capacity to build relationships across all organizational levels
• Proficiency in hotel property management systems (PMS) and Microsoft Office suite (Word, Excel, PowerPoint)
• Advanced problem-solving skills and the ability to make quick, effective, and analytical decisions under pressure
• Detail-oriented with excellent organizational, time management, and multitasking abilities
• Ability to work flexible hours, including nights, weekends, and holidays as required by operational needs
• Strong understanding of local regulations, hospitality standards, and industry best practices in India
• Cultural sensitivity and demonstrated understanding of local customs and traditions in Mysuru and India
• Fluency in English; knowledge of Hindi and Kannada is highly preferred
• Ability to remain calm, professional, and resilient under pressure while maintaining composure
• Commitment to maintaining and promoting high standards of cleanliness, safety, and presentation
• Adaptability and resilience in responding to changing situations and evolving business requirements
• Demonstrated ability to work collaboratively in a team-oriented environment while maintaining individual accountability

Additional Information