Principal Software Engineer
Posted on 2/14/2023
Dun & Bradstreet
Business intelligence products for companies
Company Overview
Dun & Bradstreet seeks to create a global network of trust enabling clients to turn uncertainty into confidence, risk into opportunity, and potential into prosperity. The company is building on its world-class data and analytics—Dun & Bradstreet Data Cloud—to deliver more data and deeper insights.
Austin, TX, USA
Experience Level
Desired Skills
UI/UX Design
Software Engineering
  • Bachelor's degree in computer science or related field or equivalent professional experience
  • 4+ years of ServiceNow development, configuration and administration experience in an enterprise environment
  • 4+ years of JavaScript experience including usage of jQuery, Bootstrap and AngularJS frameworks; HTML experience
  • Proven and verifiable history of analyzing business situations and working within a group environment to provide efficient and effective software solutions
  • Relational database expertise in relation to an enterprise software system (Oracle, MS SQL, MySQL, etc.)
  • Knowledge of system design and development used within Service Oriented architecture and web services integration (SOAP, WSDL, JAXWS)
  • Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, etc.), PowerShell
  • Demonstrated experience with ServiceNow integration using LDAP, MS Active Directory, ADFS, Single Sign-on and web services integrations
  • Integration (interfacing) of enterprise software systems with ServiceNow
  • Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, Employee Service Center, etc
  • Experience working in and managing multiple update sets and coordinating their promotion throughout multiple instances
  • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
  • Must be adaptable to work in a varied, fast paced, exciting, ever-changing environment
  • Excellent communication skills and the ability to work with business partners
  • Excellent analytical and problem solving skills to resolve technical issues utilizing native capabilities and without unnecessary customizations
  • Provide technical inputs during solutioning workshops and meetings with business analysts and users
  • Develop ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, MYSQL, XML, HTML and CSS
  • Create custom applications including creating service catalogues and configurations of workflows per user requirements
  • Rectify defects identified during UAT or post go live
  • Provide technical inputs in the ServiceNow Solution Architecture design to support scalability and interoperability of common components
  • Work with functional and admin teams to deliver automated workflow solutions in ServiceNow
  • Compose advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc
  • Configure 3rd party software integrations with ServiceNow
  • Facilitate and support the rollout of new application and enhancements in ServiceNow
  • Advise functional and admin teams on design, development and overall ServiceNow best practices
  • Integrate experience with ServiceNow and other systems ( Midserver knowledge, ServiceNow Orchestration, Active Directory, Workday, Salesforce, Jira, Microsoft Teams )
  • Provide technical documentation from solution design to deployment for hand over to postproduction operations support
  • Develop UAT test plans for user acceptance testing and sign-off