FARFETCH exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.
We’re a diverse and global community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success. Everything we do is centred around our values - Be Human, Think Global, Be Revolutionary, Todos Juntos, Be Brilliant, Amaze Customers - which define our beliefs and our actions. We welcome differences and foster a consciously inclusive environment for everyone. We are FARFETCH For All.
Marketing
We’re a diverse team of Marketing professionals, spanning artistic and scientific expertise. We’re driven to amaze our global community of customers through our data-driven approach, revolutionary spirit, test and learn culture and collaborative style. All for the love of fashion.
London
Our London office is located in Old Street, London’s tech hub, home to a broad range of teams including Commercial, Marketing, and Product. We have large open plan spaces and a feature staircase connecting our 3 floors, encouraging our collaborative and open culture. We also have a big outdoor terrace where we can have lunch and host social events when the sun comes out!
The Role
We are looking for a Marketing Production Manager to join the Marketing Production team at FARFETCH. This team is responsible for the end to end production of CRM comms, from building to proofing emails, push notifications and other touch points across 16 different languages. You will define and deliver the CRM and push notification production strategy, help determine our tooling roadmap and manage a team of Executives and Assistants, overseeing the smooth execution and delivery of regular BAU, promotional and marketing campaigns across our retention channels.
WHAT YOU’LL DO
- Manage and develop a team of assistants and executives, coach them and support their growth
- Oversee all email and push notification production globally – manage team resource and capacity mapping, prioritise incoming briefs, define production schedules, oversee building of emails and QA team output
- Own the CRM and push notification production processes and aim to optimise workflows to improve efficiency
- Act as a consultant for the CRM and Loyalty teams to determine strategies and KPIs
- Work with the Product team on requirements to develop, improve and upgrade our tooling capabilities (with a focus on scalability, personalisation and automation) and ensure the smooth implementation of new functionality
- Work with regional teams to optimise in a scalable manner our localisation processes Influence the Product team’s roadmap by identifying requirements for new tools and functionality to achieve increased automation, efficiency and scalability
- Manage complex projects such as new channel launches, rebrands or tooling updates and migrations
- Look for opportunities to grow the team’s scope and responsibilities, keeping utilisation healthy via innovation and process optimization
WHO YOU ARE
- Management experience
- Experience using an ESP (preferably Responsys or similar tier 1 provider)
- Experience planning and executing complex processes and workflows and managing high volumes of content production
- Experience with dynamic templates and using data to personalise and manipulate content
- An understanding of design consistencies and email development principles (HTML, CSS and UX)
- Excellent stakeholder management and experience presenting to and working with senior team members
- Experience working with product/development teams on tooling requirements
- Experience working in a similar role in ecommerce and with an understanding of the wider fashion industry
REWARDS & BENEFITS
- FARFETCH Equity plan
- Annual discretionary bonus
- Flexible benefits - Private Medical Insurance, Dental Insurance, Gym Memberships, Pension scheme and more
- Critical Illness Insurance and Life Assurance
EQUAL OPPORTUNITIES STATEMENT
FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.
We are looking for a Marketing Production Manager to join the Marketing Production team at FARFETCH. This team is responsible for the end to end production of CRM comms, from building to proofing emails, push notifications and other touch points across 16 different languages. You will define and deliver the CRM and push notification production strategy, help determine our tooling roadmap and manage a team of Executives and Assistants, overseeing the smooth execution and delivery of regular BAU, promotional and marketing campaigns across our retention channels.
