Full-Time

Senior Solution Delivery Manager

Posted on 7/25/2024

Zuora

Zuora

1,001-5,000 employees

Subscription management platform for businesses

Enterprise Software
Fintech

Senior, Expert

London, UK

Hybrid work model with flexibility to work remotely and at Zuora offices.

Category
Management Consulting
Consulting
Requirements
  • Overall 10+ years of experience; with at-least 5+ years as a program/project manager
  • In-depth knowledge and experience implementing Enterprise software applications such as ERP or CRM or SCM
  • Experience with SaaS based implementation is desirable
  • Strong client service and/or management consulting experience
  • Ability to manage financial metrics and enable pre-sales activities to support account expansion plans
  • Manage a number of engagements concurrently, potentially between 3 – 5 clients
  • Successful candidates must have strong communication and problem solving skills, customer focus and results orientation
  • Executive presence. Comfort with ambiguity and C-level communication
  • In depth technical knowledge and solutions of scalable Enterprise web applications (CRM, CPQ, ERP, GL)
  • Proven ability to present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
  • Have developed domain industry or business process skills
  • Lead teams of architects, consultants, and developers
  • Able to effectively manage scope change and implementation of multi-year/multi-phased project or program
  • Drives adoption through achieving business goals and innovation
  • Ability to confidently communicate how technical solutions achieve customer business objectives and continually promote the value and adoption of the solution
  • Technology experience or awareness in either of the following: ERP, CRM, accounting systems, provisioning systems; Billing and payment systems; SaaS based software implementation; Knowledge of Web Services, XML, SOAP, REST
  • Experience working with a cross-functional and geographically dispersed team and customer base with travel up to 50% of the time (including possible international travel)
  • Certification of PMI is a plus
Responsibilities
  • Drive the delivery team and monitor project quality, risk and performance for all Zuora implementations
  • Manage the end to end delivery of the projects, ensuring that the project remains on time, within budget and meets customer expectations
  • Manage project plans and lead the implementations for multiple projects at a time
  • Proactively manage risk prior to failure

Zuora provides a platform for managing subscription-based businesses, covering the entire lifecycle from customer acquisition to billing and financial reporting. Its main products, Zuora Billing and Zuora RevPro, help companies automate their recurring revenue processes and handle the complexities of subscription billing. Unlike many competitors, Zuora focuses specifically on the subscription economy, catering to a wide range of clients from Fortune 100 companies to smaller enterprises across various industries. The goal of Zuora is to enable businesses to efficiently transition to and thrive in a subscription model, achieving sustainable growth and operational efficiency.

Company Stage

IPO

Total Funding

$235.9M

Headquarters

Redwood City, California

Founded

2007

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Zuora's acquisition by Silver Lake indicates strong investor confidence in its growth potential.
  • The new data center in Japan enhances service delivery in the Asia-Pacific region.
  • Recognition by MGI Research highlights Zuora's competitive edge in automated revenue management.

What critics are saying

  • Legal challenges from stockholders regarding the buyout could harm Zuora's reputation.
  • Strategic shifts post-acquisition may disrupt operations or alienate customers.
  • Hidden costs of customer churn could impact Zuora's profitability if not addressed.

What makes Zuora unique

  • Zuora offers a comprehensive platform for managing subscription-based business lifecycles.
  • The company provides solutions for billing, payments, and financial reporting in one platform.
  • Zuora's platform supports diverse industries, including technology, media, and telecommunications.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Performance Bonus

Company Equity

401(k) Company Match

Unlimited Paid Time Off

Paid Holidays

Parental Leave

Professional Development Budget

Mental Health Support

Flexible Work Hours

Remote Work Options

INACTIVE