Account Manager
Updated on 2/23/2024
IXL Learning

501-1,000 employees

Online lessons for K-12 subjects
Company Overview
IXL is passionate about improving learning for all. They apply technology in thoughtful and innovative ways to unlock students' innate curiosity, creativity, and desire for knowledge.
Data & Analytics
Education

Company Stage

N/A

Total Funding

$510M

Founded

1998

Headquarters

San Mateo, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

4%

2 year growth

19%
Locations
Raleigh, NC, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Word/Pages/Docs
CategoriesNew
Sales & Account Management
Requirements
  • BA/BS Degree
  • 1-2 years experience in Account Management/Customer Success, Renewal Sales or Inside Sales
  • Classroom experience and/or a related educational field preferred
  • Exceptional phone skills
  • Comfortable with technology and passionate about bringing technology into the classroom
  • Strong written and oral communication skills
  • Detail-oriented and exceptionally organized
  • Experienced with Microsoft Word and Excel
  • Proven ability to work effectively across teams
Responsibilities
  • Proactive outreach to customers with expiring subscriptions through phone, email and targeted campaigns to secure subscription renewal and drive expansion in your assigned territory
  • Build strong relationships with key decision-makers to ensure customer engagement throughout the life of the subscription
  • Develop a deep understanding of IXL’s products and what sets us apart from competing programs
  • Develop a keen understanding of customer needs and values in order to provide the best customer experience and maximize product usage and engagement
  • Effectively communicate new product enhancements and benefits to existing customers virtually
  • Develop and manage targeted campaigns to upsell and expand within existing accounts
  • Conduct regular territory review meetings with internal stakeholders to communicate general territory health, trends, including changes to strategic direction
  • Accurately track all customer related activities, communication and opportunity tracking in CRM
  • Gather customer feedback to help improve and enhance product offerings
Desired Qualifications
  • Energetic self-starter with a track record of exceeding goals and who thrives in a fast-paced team environment
  • Exceptional critical thinking, research and problem-solving skills