Director – Sales Operations
Posted on 3/30/2023
INACTIVE
MasterClass

501-1,000 employees

Online learning platform with world-renowned instructors
Company Overview
MasterClass stands out as a unique learning platform that offers unlimited access to lessons from world-renowned experts across diverse fields, providing a personalized and immersive learning experience. The company's competitive edge lies in its high-quality, cinematic content and the caliber of its instructors, which include industry leaders and celebrities. Its flexible, on-demand streaming service, coupled with comprehensive workbooks, allows learners to absorb knowledge at their own pace, making it a compelling choice for those seeking to learn from the best in the business.
Entertainment
B2C

Company Stage

Series F

Total Funding

$459.5M

Founded

2015

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

17%

2 year growth

-9%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Salesforce
Data Analysis
Requirements
  • Extensive experience in Sales Operations positions and Sales Operations leadership positions with the ability to develop strategy while also rolling up your sleeves
  • Proven track record of successfully orchestrating large scale transformation projects
  • Ability to tie strategy and analytics to the sales operations strategy
  • Excellent communication and presentation skills (written and verbal) and the ability to convey complex ideas in a clear and concise manner
  • Possess exceptional analytical and problem-solving skills and be comfortable interacting with all levels, including Executive Leadership
  • Previous experience with Salesforce and scaling SaaS companies strongly preferred
Responsibilities
  • Implement early warning systems to help actively manage the growth of the business (i.e. qualified pipeline, funnel activity, sales performance/execution, forecasting, etc.)
  • Develop and implement sales strategies that support the company's growth goals and objectives in collaboration with cross-functional teams and sales leadership
  • Manage the weekly forecasting and pipeline reporting cadence
  • Lead discussions about weekly and monthly metrics, including leading and lagging indicators for sales pipeline, sales activities, sales execution (win rates/sales cycle)
  • Drive annual and long-range planning, optimize sales flow and enable deal delivery in partnership with Sales Leadership, Finance, and other cross-functional teams
  • Lead territory and quota planning in alignment with the overall annual plan to motivate and reward sales teams. Ensure proper performance management for the sales team
  • Facilitate the operational elements of executing on the plan, including alignment of Sales capacity and territories to overlay resources
  • Provide a clean, centralized, and standardized view of the Sales funnel and associated KPIs to enable target setting and tracking the health of the business
  • Triage and troubleshoot operational issues and optimize processes/infrastructure/systems for scale