Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.
Who We Are
Intradiem is a technology company on a mission to reinvent customer service through automation.
What We Do
We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.
How We Work
We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.
Our Culture
We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.
Our Values
We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:
- Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
- Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
- Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.
What Need Can You Fill
The Software Engineer is responsible for developing, testing, and maintaining components of complex scope of Intradiem’s Enterprise SaaS application. Works as a fully contributing team member under broad guidance of Development Team Leads, Managers, Software Architects, and Product Managers to develop new functionality through Intradiem’s Software Development Life Cycle process. The role requires strong knowledge of computer science concepts, an ability to design systems based on business requirements, and an ability to develop high-quality enterprise-class software.
What Will You Be Doing
- Design, build, test, and maintain enterprise SaaS applications using Java and Spring Boot
- Collaborate with the architecture team to complete designs that meet business requirements
- Meet with product managers to break down ideas and user stories.
- Maintain quality, ensure responsiveness of applications, provide optimization guidance where necessary
- Perform regular code reviews for other members of the team
- Collaborate with the Sustaining Engineering team to troubleshoot production issues
- Strive for CI/CD best practices
- Conduct all business in accordance with Intradiem policies and procedures
What you’ll need to succeed
- Expert knowledge of object-oriented programming and data structures
- Strong knowledge of RESTful concepts, Java, Spring Boot
- Strong knowledge of DBMS concepts, including familiarity with MySQL
- Strong knowledge of advanced Computer Science concepts, including design patterns and multithreading.
- Strong communications skills
- Proficient understanding of code versioning tools, such as Git
- Familiarity with CI/CD concepts
- Bachelor’s degree in Computer Science (or related field) or equivalent work experience
- 3+ years of experience in a software engineering role
Work Authorization:Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding.
Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
