Full-Time
SAP Support
Application support and Maintenance Leader
Posted on 9/2/2025
Qualitest
5,001-10,000 employees
AI-powered software testing and quality engineering
No salary listed
Bengaluru, Karnataka, India
In Person
 IT & Security (2) |
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- 15+ years of experience in SAP application support and management, with a strong understanding of SAP modules like FI/CO, SD, MM, PP, etc.
- Proven experience managing large-scale SAP production environments and driving process improvements.
- Experience with ITIL practices and service management tools
- Lead, mentor, and manage a global team of SAP support professionals, providing clear direction and fostering a culture of accountability, collaboration, and customer service excellence.
- Oversee day-to-day operations of the SAP production support team, ensuring timely resolution of incidents, problems, and service requests.
- Establish and track team KPIs, SLAs, and operational metrics to ensure the team's performance meets business expectations
- Own the process for managing SAP system incidents and issues across all modules, ensuring that problems are resolved quickly and root cause analysis is conducted for major incidents.
- Implement best practices for incident, problem, and change management aligned with ITIL standards.
- Act as the main point of contact for SAP support issues globally, liaising with internal business units, IT leadership, and external partners/vendors
- Work closely with the SAP implementation teams to ensure a smooth transition from projects to operations and that the support team is prepared to handle any new systems or functionalities
- Maintain an audit-ready environment, ensuring thorough documentation and system logs for compliance purposes
- 3 must havesSAP 4/5Account / Program manger 4/5
- Lead, mentor, and manage a global team of SAP support professionals, providing clear direction and fostering a culture of accountability, collaboration, and customer service excellence.
- Oversee day-to-day operations of the SAP production support team, ensuring timely resolution of incidents, problems, and service requests.
- Own the process for managing SAP system incidents and issues across all modules, ensuring that problems are resolved quickly and root cause analysis is conducted for major incidents.
- Implement best practices for incident, problem, and change management aligned with ITIL standards.
- Act as the main point of contact for SAP support issues globally, liaising with internal business units, IT leadership, and external partners/vendors
- Work closely with the SAP implementation teams to ensure a smooth transition from projects to operations and that the support team is prepared to handle any new systems or functionalities
- Maintain an audit-ready environment, ensuring thorough documentation and system logs for compliance purposes
Qualitest provides software testing services powered by AI to help clients in healthcare, finance, and technology improve quality and speed up time to market. Its core product is Qualisense, an AI tool that enhances risk-based testing by prioritizing testing efforts, identifying high-risk areas, and optimizing test coverage. This allows Qualitest to automate and accelerate testing workflows, reduce costs, and improve operational efficiency for large, diverse enterprises worldwide. The company differentiates itself from competitors through its focus on AI-driven testing and risk-based strategies, enabling faster release cycles and better customer experiences. Qualitest aims to help organizations deliver reliable software quickly and at lower overall risk by combining specialized testing services with advanced AI-enabled tooling, primarily under long-term service contracts and partnerships.
Company Size
5,001-10,000
Company Stage
Acquired
Total Funding
$497M
Headquarters
Fairfield, Connecticut
Founded
1997
Simplify's Take
What believers are saying
- New CEO Andrew Duncan appointed July 2025 drives expansion.
- COO Oscar Perez and CRO Mike Shaklik strengthen operations.
- Long-term partnerships yield recurring revenue from 400 clients.
What critics are saying
- Tricentis Tosca erodes market share with generative AI in 6-12 months.
- EU AI Act mandates high-risk compliance audits by August 2026.
- Open-source tools like Testim compress Qualisense margins immediately.
What makes Qualitest unique
- Proprietary Qualisense AI tool enables risk-based testing strategies.
- Serves healthcare, finance, technology with global 8,000 engineers.
- Pure-play AI-led quality engineering leader per Everest Group.
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Benefits
Remote Work Options
Company News
Qualitest is pleased to share that QualiTest Group has been named as one of the top 10 automation testing companies in the UK by The London Post.
London, UK, 6th August 2025 - Qualitest is pleased to announce the appointment of Mike Shaklik as Chief Revenue Officer (CRO) and member of the company's executive leadership team.
QualiTest Group is pleased to announce that Qualitest has once again been named by TheMarker and CofaceBdi as one of Israel's Top 100 Companies to Work For in 2025.
London, UK, 7th July 2025 - Qualitest is pleased to announce the appointment of Oscar Perez as its new Chief Operating Officer (COO) and a member of the company's executive leadership team.
Qualitest is pleased to announce that QualiTest Group has been awarded the Bronze in the "Best Use of Blended Learning Program" category at the prestigious Economic Times - Future Skills HR Awards 2025, hosted by the Times Group and ETHRWorld.