Full-Time

Enterprise NOC Engineer

Posted on 9/23/2025

Altice USA

Altice USA

1,001-5,000 employees

Cable, fiber, and broadband provider

No salary listed

Tyler, TX, USA

In Person

Category
IT & Security (1)
Required Skills
Customer Service
Requirements
  • High school diploma or equivalent
  • Strong teamwork skills and a systems approach to technology support
  • Excellent communication, follow up and interpersonal skills
  • Ability to diagnose a networking failure that results in unavailable service to the customer and ability to take appropriate steps to correct them
  • Excellent follow up and time management skills
  • Strong customer service skills as well as a demonstrated attention to detail
  • Ability to work independently and able to use sound judgment when solving problems
  • Skill in using a Windows-based computer
  • Ability and willingness to learn new technologies and skills, as well as adapt to changing environments.
Responsibilities
  • Proactively monitor, analyze, and review the network and execute problem avoidance practices in order to maintain a high level of reliability and availability.
  • Perform problem analysis and initial triage, escalating trouble tickets to leads and engineering resources.
  • Resolve issues impacting customer services, including outages on technologies including Opti, Switching, Routing, MPLS, Traffic Engineering, and EBH.
  • Collaborate with Backbone Engineering, Regional Engineering, Transport Engineering, Vendors, and B2B Engineering to ensure that circuit outages are restored quickly.
  • Utilize various network tools, including optical transport clients, for monitoring and testing the network and its devices.
  • Collaborate and communicate between Work Order Management, Backbone and Regional Engineering, Field Operations, Vendors and Enterprise Customers.
  • Collaborate with Vendors and Enterprise Customers to validate circuits are operational.
  • Open and track trouble tickets to resolution, either resolving or escalating to appropriate level of support, including vendor support, acting quickly to minimize MTTR.
  • Acts as the owner of problems through resolution; assist in analyzing and taking actions to resolve the problem.
  • Provide Enterprise notification and updates to customers of service impacting events with a frequency and quality that meets customer expectations.
Desired Qualifications
  • Preferred troubleshooting skills, including proficiency in Routing, Switching, and Optical Transport, MPLS, Traffic Engineering, Carrier Ethernet, EBH
  • Experience with Cisco routing and switching is a strong plus.
  • Prior EBH Backhaul experience a strong plus.
  • Prior customer care experience a plus.

Altice USA provides broadband internet, digital television, VoIP phone services, and mobile plans under the Optimum brand to about 4.6 million residential and business customers across 21 states. Its core offering is high-speed internet delivered over a 100% fiber-optic network aimed at faster, more reliable speeds, with options for bundled or standalone services. Revenue comes from monthly subscription fees from customers. The company differentiates itself by committing to a fully fiber-optic network to boost speed and reliability and by offering a wide range of services—internet, TV, phone, and mobile—under one brand. Its goal is to connect homes and businesses with dependable communications and to grow its fiber network and customer base.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Bethpage, Tennessee

Founded

2015

Simplify Jobs

Simplify's Take

What believers are saying

  • Fiber network expansion captures market share from fixed wireless and traditional cable competitors.
  • Nexstar programming partnership reduces churn and improves customer satisfaction across TV platform.
  • Mobile bundling with broadband and TV increases customer lifetime value and cross-sell opportunities.

What critics are saying

  • Verizon Fios expansion steals 200,000 broadband subscribers via superior fiber speeds in overlapping markets.
  • FCC 100/20 Mbps minimums expose 30% of legacy network as substandard, forcing costly upgrades.
  • T-Mobile 5G home internet captures 10% of mobile and fixed wireless overlap customers at half price.

What makes Altice USA unique

  • 100% fiber-optic network deployment across 21-state footprint enhances speed and reliability competitively.
  • Adeia IP license agreement enables advanced content discovery and personalization for Optimum subscribers.
  • Asset-backed financing demonstrates strong collateral value and capital access for infrastructure investment.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

401(k) Retirement Plan

401(k) Company Match

Performance Bonus

Tuition Reimbursement

Company News

Fox Legal Training
Mar 23rd, 2026
When the music stops, read the fine print.

When the music stops, read the fine print. March 23, 2026 Something is shifting in the markets. Inflation expectations hit 5.2% last week in the US, the highest since March 2023. Three weeks ago the bond market was pricing in rate cuts. Now the probability of a Fed rate hike by year end (24.6%) is more than three times the probability of a cut (7.5%). Fed fund futures have pushed the next expected cut all the way out to October 2027. That shift is showing up in US credit. Only 26% of leveraged loans sit above par, down from roughly 65% earlier this year. Software names make up just 1% of that number. And Morningstar put out a statistic last week that deserves more attention: over the past 12 months, 16 of 17 US private credit rating downgrades to default or selective default were distressed exchanges. Not formal filings. Not orderly processes. Negotiated outcomes where the documentation determined who got paid and who didn't. That's the picture in America, but if you think Europe is insulated, think again. As I wrote in the Financial Times last week, the European market has seen a sharp rise in liability management exercises over the past two years: Altice France, Altice International, Ardagh, Victoria, Selecta, Hunkemöller. Borrowers are now going further than just using covenant flexibility. Altice USA filed a lawsuit against a group of major creditors including Apollo, Ares, and BlackRock, arguing that their cooperation agreement amounts to an illegal cartel. If that argument succeeds in a US court, expect European issuers to bring the same playbook across the Atlantic. If that doesn't work, there's always the coop blocker to fall back on - it's not cleared in Europe yet, but if history is anything to go by, borrowers and sponsors won't stop trying. This is the pattern on both sides of the pond. Borrowers restructure through liability management exercises, exchange offers, and consent solicitations. If something doesn't work, the finance team will draft around it in the next deal. Every one of those transactions turns on what the credit agreement actually says: subordination mechanics, basket capacity, intercreditor provisions. Meanwhile, AI continues to threaten disription. According to the restructuring newsletter Petition, a tweet went viral last week claiming AI can now draft legal contracts better than $800/hour lawyers. The restructuring community's reply went for the jugular: "ok now do the Kirkland & Ellis Superpriority Credit Agreement and Exit Consent to Existing First Lien Credit Agreement." Like all jokes there is a kernel of truth there - a template NDA and a live covenant negotiation in a distressed deal are different universes. And right now, credit professionals on both sides of the Atlantic are embroiled in the latter. AI cannot read these risks for you. Some liability management exercises are more marathon than sprint. Take The LYCRA Company - it filed Chapter 11 last week after seven years of serial restructuring transactions stacked on top of each other: acquisition debt, mezzanine enforcement, an IP drop-down, a failed sale, a change of control trust, and a plan with tiered penny warrants and distribution waterfalls. EBITDA down 67% in two years. Talk about kicking the can. The people who can read these documents are making the calls. Everyone else is relying on someone else's summary. On either side of the Atlantic, that's no longer a shortcut you can afford.

GlobeNewswire
Sep 30th, 2025
Adeia Enters into Long-Term IP License Agreement with Altice USA

Adeia enters into long-term IP license agreement with Altice USA.

INACTIVE